---
license: apache-2.0
license_link: https://huggingface.co/MIAOAI/qa-retailpro/blob/main/LICENSE
language:

- en
pipeline_tag: text-generation
tags:
- chat
- ecommerce
- qna
library_name: transformers
---
# 🛒 qa-retailpro: Instruction-tuned LLM for E-commerce Customer Support

`qa-retailpro` is a **domain-adapted instruction-tuned language model** designed for retail and e-commerce customer service scenarios.  
Based on the powerful Qwen2.5-7B backbone, this model is optimized to handle natural conversations involving product queries, logistics, refunds, order tracking, returns, and general shopping support.

---

## 💡 Key Features

- **Retail-tuned Instruction Model**: Trained on common e-commerce Q&A tasks.
- **Context-aware & Conversational**: Understands multi-turn shopping dialogues.
-  **Multilingual Ready**: Supports over 29 languages including English, Chinese, French, Spanish, etc.
-  **Structured Output Capable**: Great at generating FAQ entries, JSON, and table-friendly responses.
- **Long-Context Support**: Up to **128K tokens** (with YaRN extension).
-  Built on: `Qwen2.5-7B` by MIAOAI.

---

## 🚀 Quickstart

```python
from transformers import AutoModelForCausalLM, AutoTokenizer

model_name = "MIAOAI/qa-retailpro"

model = AutoModelForCausalLM.from_pretrained(
    model_name,
    torch_dtype="auto",
    device_map="auto"
)
tokenizer = AutoTokenizer.from_pretrained(model_name)

prompt = "What is your return policy for electronics?"
messages = [
    {"role": "system", "content": "You are a helpful retail assistant."},
    {"role": "user", "content": prompt}
]
text = tokenizer.apply_chat_template(
    messages,
    tokenize=False,
    add_generation_prompt=True
)
model_inputs = tokenizer([text], return_tensors="pt").to(model.device)

output = model.generate(**model_inputs, max_new_tokens=512)
response = tokenizer.decode(output[0], skip_special_tokens=True)
print(response)
````

---

## 🛍️ Example Use Cases

* 🤖 E-commerce chatbot agents
* 📦 Order/return tracking Q\&A
* ❓ FAQ auto-generation
* 📊 Product detail and review summarization
* 🌐 Cross-border retail customer service

---

## 🧰 Long Context Configuration

To handle long inputs (over 32K tokens), modify your `config.json`:

```json
"rope_scaling": {
  "factor": 4.0,
  "original_max_position_embeddings": 32768,
  "type": "yarn"
}
```

For more info, see [YaRN paper](https://arxiv.org/abs/2309.00071).

---

## 📚 Citation

```bibtex
@misc{qa-retailpro,
  title = {QA-RetailPro: Instruction-tuned Qwen2.5 model for E-commerce Assistants},
  author = {MIAOAI Team},
  year = {2025},
  url = {https://huggingface.co/MIAOAI/qa-retailpro}
}
```

---

## 📎 License

Apache 2.0 License. See [LICENSE](https://huggingface.co/MIAOAI/qa-retailpro/blob/main/LICENSE) for full terms.

---

## 🤝 Contact

For business inquiries or collaborations, please reach out via [Hugging Face Discussions](https://huggingface.co/MIAOAI).