---
language: en
license: mit
pipeline_tag: text-classification
tags:
- nlp
- transformers
- roberta
- peft
- lora
- multitask-learning
- customer-support
---

# TicketIQ-MultiTask

TicketIQ is a multi-task NLP model for automated customer support ticket triage.

A single RoBERTa encoder fine-tuned with LoRA predicts:

- Ticket Category
- Ticket Priority
- Customer Sentiment

All predictions are produced in a single forward pass.

---

## Model Overview

| Task | Example Labels |
|--------|--------|
| Category | account, billing, technical, shipping |
| Priority | low, medium, high, critical |
| Sentiment | positive, neutral, negative |

Architecture:

```text
RoBERTa Base
      │
      ▼
Shared Encoder
      │
 ┌────┼────┐
 ▼    ▼    ▼
Category
Priority
Sentiment
Heads