id int64 22 13.2k | text stringlengths 17 342 | label stringclasses 50 values |
|---|---|---|
7,644 | in the app, i see a withdrawal i didn't make. | cash_withdrawal_not_recognised |
8,691 | can you please show me where i can find the location to link my card? | card_linking |
11,704 | why haven't i gotten my new card? | card_arrival |
4,664 | i didn't enjoy my tutor session and want a refund back. how do i go about doing this? | request_refund |
2,063 | the app is showing that i received alot more money than i actually received from the atm. this occurred earlier today. | wrong_amount_of_cash_received |
6,517 | i can't transfer any money from my account to my friend's account, it keeps rejecting it. can you tell me why? i have enough funds in my account to transfer. | failed_transfer |
10,350 | my transfers are being declined. it has always worked for me but now it's declining my card. i've tried several times. | declined_transfer |
12,136 | i sent money and the recipient has not received their money after two weeks. | transfer_not_received_by_recipient |
122 | can i track the card that you sent me in the mail? | card_arrival |
733 | how long will my atm withdrawal be pending? | pending_cash_withdrawal |
2,342 | how long does it take for transfers to process? i sent funds to a friend, and she says that she has not yet received anything. | transfer_not_received_by_recipient |
10,107 | im so mad right now. theres several charges that i think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. do something please. | direct_debit_payment_not_recognised |
4,925 | my refund has not hit my account yet | refund_not_showing_up |
3,099 | i just checked my account on the app and there is a payment on there that i did not make. | card_payment_not_recognised |
7,928 | how can i activate my new card? i didn't recieve any information with it about how to do so. | activate_my_card |
5,850 | my card payments have stopped. | reverted_card_payment |
4,240 | i was not able to use the atm to get cash | declined_cash_withdrawal |
7,509 | why is my balance not updated? | balance_not_updated_after_bank_transfer |
3,327 | do you need to know my first and last name? | why_verify_identity |
10,697 | how long will it take for the transfer to reach my account? | transfer_timing |
10,360 | why could my transfer have been declined? | declined_transfer |
12,734 | how many days until my us transfer arrives? | transfer_timing |
6,955 | do physical cards cost money? | order_physical_card |
3,177 | after i got married i need to change my name | edit_personal_details |
11,414 | is there a charge for a foreign currency exchange? | exchange_charge |
11,024 | i want to order another crad | getting_spare_card |
7,161 | the exchange rate for case abroad is applied wrong. | wrong_exchange_rate_for_cash_withdrawal |
614 | why was i charged extra on my app? | extra_charge_on_statement |
4,647 | i bought something that i need a refund for. | request_refund |
2,559 | i want to top up my account. what payment methods are supported? | supported_cards_and_currencies |
11,194 | why is the exchange rate so exorbitant? this should have been a much higher amount of cash for that to apply. | wrong_exchange_rate_for_cash_withdrawal |
2,539 | why doesn't it work when i use american express to try to add money to my account? | supported_cards_and_currencies |
10,475 | i'm trying to transfer money to another country. it's just pending and not sending. my account details are correct. please help me. | pending_transfer |
2,972 | why haven't i seen the cash from the cheque i deposited yet? | balance_not_updated_after_cheque_or_cash_deposit |
840 | do you hold money and if so, what currencies do you accept? | fiat_currency_support |
3,171 | i just had a wedding and i want to take my spouses name. | edit_personal_details |
11,763 | hello, i believe there has been a mistake made on the exchange rate for my card. could you please check the official interbank exchange rate for me? | card_payment_wrong_exchange_rate |
5,041 | i need help with my card!!!!! please. it keeps getting declined when i try to use it. i have tried a few times to use it and it keeps getting rejected. i have no idea why. | declined_card_payment |
4,464 | is there a problem that makes my payments show pending? | pending_card_payment |
7,303 | i really need to top-up my card today urgently but my card keeps getting declined!! can you please resolve this problem or try an alternative | top_up_failed |
6,478 | i'm trying to purchase a flat but i need my first payment for my mortgage to go through first. i keep getting an error. i'm not sure what is going on but i need help making this transfer. | failed_transfer |
8,858 | my account was charged for a withdraw i tried to make that was decline. | pending_cash_withdrawal |
6,822 | how is it possible to add another card to account | getting_spare_card |
445 | i recently bought something abroad but the exchange rate is incorrect. why? | card_payment_wrong_exchange_rate |
6,516 | i am unsuccessfully trying to make a transfer can you help? | failed_transfer |
2,869 | i have yet to receive the cash i added to my account this morning. | balance_not_updated_after_cheque_or_cash_deposit |
8,552 | can i get a card if i live in the us? | country_support |
8,810 | what is this €1 fee in my statement? | extra_charge_on_statement |
1,197 | can i use your app to exchange between usd and gbp | exchange_via_app |
11,273 | my top up didn't work. | top_up_failed |
12,689 | how can i fix this? there is a double charge on my account. | transaction_charged_twice |
8,250 | i need to order a new card as my old one will expire soon. can you tell me how to order a new one? | card_about_to_expire |
10,349 | why did a transfer get declined? | declined_transfer |
2,493 | i have another card from the u.s. will you be able to accept that one? | supported_cards_and_currencies |
3,106 | a random charge got added to my card | card_payment_not_recognised |
2,813 | what did you do with my money??? i just topped up, i saw the money was there, but now it's gone!! what did you do with it? | top_up_reverted |
7,965 | how can i activate the new card i got? | activate_my_card |
1,752 | can you tell me why my pop-up is still pending? | pending_top_up |
1,806 | i don't think the transaction has gone through, so can i cancel a transfer? | cancel_transfer |
1,218 | is it possible to change from usd to gbp with your app? | exchange_via_app |
12,228 | what is going on? my balance still hasn't updated and it has been two weeks since i deposited my money! | balance_not_updated_after_cheque_or_cash_deposit |
6,672 | help me verify the card used on a top-up. | verify_top_up |
2,453 | my recipient hasn't received the money | transfer_not_received_by_recipient |
11,324 | why is my balance the same? i processed a transfer. | balance_not_updated_after_bank_transfer |
12,385 | how many active transactions can i make with a disposable card? | disposable_card_limits |
11,817 | i got cash from an atm earlier but it shows up as pending in the app. how can this still be pending, i already received the cash? | pending_cash_withdrawal |
1,656 | what is the reason my top-up is still pending? | pending_top_up |
9,691 | i had a cheque deposited, but i still haven't seen the cash. | balance_not_updated_after_cheque_or_cash_deposit |
5,491 | i was charged more than once for a card payment i made. | transaction_charged_twice |
4,469 | how long does it take for a new purchase to stop being considered pending? | pending_card_payment |
7,092 | after i got my cash, i found out my exchange rate was wrong. | wrong_exchange_rate_for_cash_withdrawal |
633 | why is it showing that my account has been charged a dollar that is showing as pending? | extra_charge_on_statement |
4,323 | i was declined when i tried to withdraw cash! | declined_cash_withdrawal |
12,256 | there is a strange card payment i don't recognise. | card_payment_not_recognised |
4,535 | please help! i was mugged and everything stolen. what do i do to stop them from accessing my account? | lost_or_stolen_phone |
2,327 | is there a reason why a recipient might not see my money transaction | transfer_not_received_by_recipient |
5,488 | i was charged twice for the same purchase! | transaction_charged_twice |
8,266 | can i get a new card in china? | card_about_to_expire |
173 | help me figure out how to link the new card. | card_linking |
11,037 | what is the procedure for getting another card? | getting_spare_card |
11,678 | is my country supported | country_support |
7,090 | the exchange rate was messed up from the atm | wrong_exchange_rate_for_cash_withdrawal |
4,914 | how can i investigate a missing refund? | refund_not_showing_up |
4,081 | there's a payment showing in the app today even though i have not used my card at all. i want a refund. | direct_debit_payment_not_recognised |
3,139 | on my statement there is a payment that i don't recognise | card_payment_not_recognised |
11,014 | where do i go to get the code to verify the top up card? | verify_top_up |
10,221 | atm would not give me cash | declined_cash_withdrawal |
9,990 | how many disposable cards can i have? | disposable_card_limits |
2,778 | if my top-up didn't transfer, what went wrong? | top_up_reverted |
9,929 | i'd like more information about choosing a visa or mastercard. | visa_or_mastercard |
6,740 | can i order a second card? | getting_spare_card |
2,891 | dude i put money in the atm last week but it ain't there! i need the money now figure this out! | balance_not_updated_after_cheque_or_cash_deposit |
11,565 | do you have to order a new card before your current card expires? | card_about_to_expire |
540 | why did you charge me extra? | extra_charge_on_statement |
8,771 | i wasn't applied the correct exchange rate for an item i bought | card_payment_wrong_exchange_rate |
5,097 | why was my new card declined? | declined_card_payment |
4,808 | i couldn't make a transfer because it was declined | declined_transfer |
388 | i purchased something abroad, and the exchange rate that was applied was wrong. | card_payment_wrong_exchange_rate |
1,902 | i need to cancel my recent transfer. i made a mistake. please help quickly before the transfer goes through. | cancel_transfer |
187 | i want to reactivate my card, i thought i had lost it but i found it. | card_linking |
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