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182528 | 182528 | You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?
Reviews:
Review 1:
beware. Hyatt has an UNANNOUNCED policy of turning changes into cancellations. IF you change a reservation, it will be cancelled and rebooked at the (higher) prevailing ) rate. That is their right, but I booked this hotel 6 months before this policy was born and they still tried to apply it to me. To much nickel and dime of the guest. Also, the view rooms are not that great after all, so do not waste your money. I compared my (view) room with a friend's standard room and there was no difference in view. Just a way to get you to pay another 30 bucks.
Review 2:
Stayed 2 nights. The entire hotel was closed and remodeled in late 2008. It is a whole new hotel. Beautiful public and guest rooms. Modern design, great bed, friendly hotel staff. This is now my hotel in Vancouver. Great location.
Review 3:
I stayed at the Hyatt in downtown Vancouver for 5 nights in June. It was not a pleasant stay. After ensuring that my request for a queen or king non-smoking room had been entered on at least 3 occasions before arriving, I was told upon arrival that all that was available was a smoking room or better yet, a non-smoking room which only contained a sofa-bed (no bed!). As a costly 4 star hotel (over $300/night), I would expect non-smoking room requests to be matched at a minimum. While the housekeeping was very good, the rooms and furniture are dark and the balconies (concrete, ugly chairs) are overrated. Pool and hottub are in an ugly concrete area sandwiched next to another building. Located on a noisy street. When I went to check-out, was charged for overnight parking that I had not used. Would not recommend this overrated, overpriced hotel. Tip - use the free street parking overnight and avoid excessive hotel parking charges.
Review 4:
Alright, so the elevators are cool with the touch screens outside the elevators for where you are going and then it tells you which one to get on. That said, this is still a nice property. 4 blocks from convention center and right downtown- walking distance (or a very short cab ride) to nearly everything needed. Rooms are very clean and sharp. Starbucks downstairs (one on every corner though so don't worry about getting enough caffeince). Helpful people.
Review 5:
We recently took the train up to Vancouver, just to get away for a bit. Booked a room at the Hyatt and received outstanding service, even before we arrived. Opting to use SkyTrain to get into downtown, we were delighted to find that the hotel is just across the street from the Burrard Station. The room was lovely. I do like the Hyatt beds, though hubby thinks that they're a bit too firm. The hotel is amazingly quiet, which makes staying there again very probable. Econcierge made reservations for us at our favorite restaurant and even arranged for me to have a facial at the spa next door. We'll be back.
Review 6:
We booked our trip through Hotwire and it was as though they had a problem with this. We were given a smoking room which we did not want so we had to downgrade the bed size to get a clean smelling room. We were told that if we wanted a good room we would have to pay an extra $25. There was no free internet ($15 for the night) as we didn't want the upgraded room which we found strange for a 4 star hotel. The room was okay but lacked the amenities of other 4 stars we have stayed at. The person who checked us in was very nice but overall we felt as though we were treated like second class citizens.
Review 7:
We loved the Hyatt Vancouver. We had a room with a balcony on a higher floor, which we extra for but was well worth it, the room was well furnishedand had a nice clean bathroom. The view overlooking the city was awesome, its fun to be able to walk out of the hotel and be right in the middle of the city. The staff is gracious and competent--most eager to help in any way. we didn't wait in line at check in or at the restaurant We walked by many other hotels and feel that this is the best place to stay while visiting Vancouver. I was a little hesitant to stay here as I was reading the reviews but I found that this hotel and its staff were warm and welcoming. Great Place !!!! We can't wait to return.
Review 8:
Got a reservation on Hotwire for $169 for a Saturday night. We asked for a renovated room and the lady checking us in said we'd have to pay an extra $20 to get one. I said yes but it seems like an arbitrary fee after reading the previous reviews who paid less and got a renovated room for no extra charge. The lady checking us in even noted that the renovated rooms were "much, much nicer" than the old rooms, so why would I even consider staying in an old one? That said, our renovated room was lovely and comfortable, with a fabulous view. Just wish I wouldn't have had to pay extra for something I feel like I already paid for.
Review 9:
11 of of our family dined here on a Thursday night. Food was spotty (some good, some terrible). Service was good but the server could not get our bill correct. It took about 45 minutes and three trips to finally get them right. Would not go back again.
Review 10:
I had high expectations from the Hyatt and am pleased to say that they were all met. The hotel is modern and functional and very conveniently located in downtown Vancouver. The staff were very friendly and helpful, assisting with the various questions I had about the town and making excellent restaurant recommendations.
Review 11:
Location is the most convenient. Right in the centre of everything. Stroll down to the convention centre. Do not take taxi. Very friendly staff. The best I have ever came across. Shopping is close by and the City itself is super clean and beautiful. 4 DAYS was too short. Have to come back with family.
Review 12:
Beautifu people inside and out and a beautiful staff made a wonderful experience for our family...great location as well which is close to all you couild want !! !
Review 13:
2 adults early 50's August 1 - 6/08 stay with Priceline. The hotel was great! The location was excellent we walked everywhere which we like to do. We walked to Stanley Park, Granville Market, Robson Street and waterfront is very short walk,and all the other places we visited. The concierge was very helpful. My only complaint about the hotel was we had to pay to use internet and the valet parking was expensive. We arrived at 12:30pm and our room was ready on 22nd floor with nice view. The room was large and very clean and always made up on our return. The price we paid was awesome for such a good 4 star hotel. You can do no wrong staying here!
Review 14:
Super soft bed, killer city views and the SkyTrain connects you to the city right outside the front door. Even better, there is a 24-hour Tim Hortons adjacent to the lobby. The price is reasonable as well and the hotel catering was exceptional.
Review 15:
Checked in today for the weekend. Yes, the location is good, but location isn't everything. Customer service is part of the experience. And when they treat Priceliners as second-class guests, I don't have to like it. Just because PL would let them put me in ANY room doesn't mean they should. According to them, they can charge me $25/ night more for the privilege of switching to a one king bed, because, again according to them, all STANDARD rooms with king beds are sold out. I guess they've never heard of a comp upgrade to keep a customer happy. Also, when a hotel charges you $14.95 + tax for one day of internet access, you know they are there to rip you off. Oh well, live and learn. I have just been upgraded by a nearby Sheraton the other day for no other reason than to keep me extra happy. I guess now I know which chain my loyalty should be with. The double beds cannot be described as spacious by any stretch.
Review 16:
We were very pleased with this hotel right in the middle of downtown vancouver, close to everything. Rooms have received a tasteful update, beds are very comfortable, staff were pleasant. When in Vancouver again, I will likely return.
Review 17:
Dated hotel with little to offer but ok rooms. Staff generally helpful, friendly and positive.. Felt like a transient hotel rather than somewhere to stay for any period of time. Good location. They have suites but are not really suites. Upgraded our room to a suite as a surprise for my wife only to find it was an identical room to a club room with access to another identical room with a sofa bed rather than a bed. No additional facilities. No mini bar in any room. And expensive internet connection. Fortunately I have a loyalty card that meant I did not have to pay. One restaurant - lifeless. Bars closed at 11pm! Sound proofing between rooms not great. Also expensive parking. Disappointed as generally I am a big supporter of Hyatt but will not be using thia one again.
Review 18:
we only stayed one nite before our cruise, but thought the hotel was very nice, clean and I know others complained about having to use your key in the elevator but we thought this was a great idea for safety reasons. Hotel had great location. we had a room with a small balcony that we could overlook the city. Beds and pillows were fine. we had mini breakfast in the lobby coffee shop since the restaurant was pricy for breakfast. Bell Staff was friendly and helpful. Girls at concierge desk weren't as helpful. We didn't get a deal and paid full price however I would stay there again
Review 19:
Stayed here two times over the course of a week end of June, and must say that while the property and the room itself was satisfactory, the behavior by the front desk staff and management (Mr Si in particular) was completely unacceptable. As a frequent Hyatt visitor at several of the chain's hotels including Park Hyatt and Andaz properties around the world both during private visits and as a corporate account guest , I was truly appalled with how the staff and the duty manager at that time dealt with a sensitive issue relating to me checking-out from the room. Without going into to much detail about the incident, a hotel of this caliber should treat all its customers and in particular the loyal ones as a guest that is extended whatever assistance needed to make both their stay comfortable and relaxing. Instead I experienced borderline hostility and general coldness from the staff resulting in hardly getting any sleep before a very long intercontinental flight the coming morning. I will never return to this property, and in general my attitude towards Hyatt as a chain has been seriously dented.
Review 20:
Stayed for one night in Feb. We had a room on the 29th floor, and loved the huge windows. Great bed, fine shower, nice room. Every staff person was friendly, and we were well served. I would consider this hotel if wanting to go to a concert at the Commodore, or shopping on Robson.
Review 21:
Absolutely convenient location, Just blocks away from water and the financial dinstrict. Fabulous staff I should say from the front desk to the house keeping to the inroom dining. Ver helpfull and accomodating. Rooms itself were very clean, bright and comfortable. Enjoyed the stay here.
Review 22:
We would definitely recommend this hotel. Great location and excellent customer service.
Review 23:
We arrived at the Hyatt Regency tired after a long day of sightseeing in Victoria, BC. We were greeted warmly by the bellman who took our bags and walked us to the reception desk, waited while we registered then brought us to a very nicely appointed room. Nice view, roomy, nice 40" flat panel TV, large desk. The only negative for my wife was the subtle lighting in the bath. Not good for makeup, etc. Good location for walking to harbor and shopping areas. Can't say enough about Eric at the Concierge Desk. He gave us excellent dining suggestions, tour and sightseeing info and really worked hard to arrange our train transport to Seattle. He went above and beyond.
Review 24:
My family and I stayed here on a recent trip to Canada. We made the purchase through Priceline - which can be a gamble - but this one was a winner. We arrived early, and were pleasantly surprised to find our room ready. It was very nice, spacious, and clean. They even had an umbrella in the closet for rainy Vancouver days. The staff were super friendly. The Hyatt is in a perfect location - walking distance to the water front, just 2 blocks over from shopping/restaurants on Robson St, and right next to the subway station. Our only complaint was the high cost of wi-fi access (around $15 per day). We ended up using the Starbucks around the corner, where wi-fi is free.
Review 25:
Check in: a little annoying since they try to get you to use the automated system rather than checking you in in person. If they want you to use an automated system, they should be like airplanes and let you choose your room from a room map. Rooms: large clean, and well furnished. VERY comfortable bed. Nice recently renovated bathroom. Modern clean and relatively new furniture. Excellent bath products. OK towels. nice flat screen TV. Internet: fast and efficient but a little pricey at $14.00 CAD per day. Free wireless internet in the lobby. Concierge: very friendly and helpful, with lots of good suggestions. Pool and Gym: small but nice pool and deck, excellent health club for a hotel. Location: Superb. A few blocks from the water front. Close to shopping and restaurants on Robson Street. Very safe.
Review 26:
This hotel was very modern, and the rooms were very nice. The view from our window was amazing! The staff was very attentive and accomidating. The hotel has a coffee shop when you first walk in. Another nice feature was the shops right in the hotel. When we walked out of the hotel, you are right in the perfect place for scenery. The waterfront is just a few blocks away, and Canada Place is where all the cruise ships dock for cruises to Alaska. There are several good restaurants as well as plenty of great stores for shopping. Also plenty of night life in the area near the hotel. Transportation is right at your front door. You can take in the sights, without walking miles to find a ride. The people in Vancouver were very friendly, and I would recommend anyone to visit there.
Review 27:
The hotel was under major renovations. They did not have water from 11:00pm to 5:00am. If you needed a bathroom at night it was not an option.
Review 28:
I just finished a four night stay at this hotel. I was upgraded to a suite with an outdoor balcony. I believe the suites are only located on the 33rd floor. So ask for a room on this floor ahead of time if you want a suite upgrade. Everything looked very modern. Room service and consierge service was exceptional. ONE BIG PROBLEM though...a certain waitress at the hotel restaurant was very rude. She must have had a bad day or something, but it kinda ruined my entire day. Oh well. I hope you like the pictures I am posting of this property and the views too :)
Review 29:
Checking in was very fast, no line. We got up to the room, it looked like we were staying in a Suite. I compared it with our friends and all the rooms were gorgeus. Everything was clean and neat, the staff was very friendly and room service was GREAT.
Review 30:
I attended a conference at the Hyatt, 2-6 April and thus had benefit of good conference rates. The recent renovations are elegant and comfortable: good sized room, good new mattress and nice bedding, wall-mounted flat TV (but skimpy boring Canadian cable package), room-darkening curtains (v. important to me), and very nice bathroom (but stylish lighting not best for applying makeup) with ceiling mounted 'rain' shower. My only reservation is the hard to control room temperature adjustments, which are not responsive. I like a very cool room at night and thus felt obliged to keep the heat off all during the day, or I feared I would not be able to get the room cool enough for sleep. Another traveller mentioned this in his review, and it is an annoyance at a luxury hotel. Hotel food surprisingly good, but Vancouver is very 'foodie' everywhere. Downtown location is standard big city downtown but easy for transportation elsewhere and even walks take you many places. Value depends on price.
Review 31:
It was surprising to see negative comments about this hotel. When my car pulled into the drive way. The door staff was very friendly and welcomed me to the hotel. They help me unload and provide me with directions for parking and check-in. At Check-in the Front Desk Staff are very approachable and helped me to make this trip perfect. I would recommend anyone coming to Vancouver to stay @ the Hyatt Regency Vancouver. Please keep up the great work.
Review 32:
We booked our room through Priceline and got it for 103.00 US a night. Check in was smooth, we upgraded $ 30.00 for a King and a balcony with a vIew. We were also given a $ 20.00 room credit because we went through Priceline. So we bought coffee and yogurts for breakfast. It was a great deal. We loved this hotel! The convience of the Skytrain right next door was one of the reasons, another reason being it is very central to everything. Great king size beds with ample size bathroom with tub. I like the shampoo product too. The work out room is good and it looks onto the outdoor pool. Cold towels in the fridge for after your work out. ( I love that) Lots of equipment. It opens at 6am. Filtered water to fill up your bottle. Had a great stay. Only downside was we went to dinner at the Flying Pig.... not impressed. It is a new place opened in Yale town..... But Brunch was great ... we went to Medina Cafe! I hope this helps in your choice of Hotels downtown Vancouver.
Review 33:
Love this hotel. The location is fantastic, close to everything. The service and the rooms are also really good.
Review 34:
I had a good experience here. The room was clean and attractive. The staff was helpful; I got a great recommendation for Italian food from the concierge (Italian Kitchen). My father had purchased the room for my husband and I as guests, and there was no hassle or problem with the special payment arrangements. I was staying for my wedding anniversary, and I was given a complimentary bottle of wine and a congratulations note from the staff, which was very thoughtful. My only disappointments were the broken hot tub and the lack of cable channels, but overall, it was a positive experience and I'd happily stay there again.
Review 35:
My wife and 9 year old daughter stayed in a room with two double beds on the 7th floor. The room was spacious enough for us all and had great views of the city. The staff were very helpful and attentive with the exception of one cleaner who, even though we specifically asked her not to clean the room and had put a notice on the door, was found in our room a short time later. There is a relatively small outdoor heated pool and jacuzzi and a decent gym. We only had (self service) breakfast in the restaurant but it was one of the better hotel breakfasts we've had. Downtown location is good next to the skytrain and shops, restaurants and bars. Definitely recommend.
Review 36:
My wife and I checked in for one night at the end of an extremely relaxing vacation. We paid extra for an upper room and specifically requested one (in writing) that was quiet. Our room on the 32nd floor seemed to fit the bill. However, there was a letter from the hotel's general manager in the room advising that roof repairs were going on between 9-5. As this was a Friday, one might reasonably assume repairs would not happen on the weekend...wrong!!! At a little after 9 the next morning, here they came. Why would a hotel: 1) sell rooms at a premium price which are materially impacted (7 days/week we were told) by noisy construction? 2) assign an inferior room to a (purportedly) valued member of their passport club? 3) offer points but not a discount until pushed when a complaint was filed with the manager on duty? 4) give as a feeble excuse "sorry, we were busy when you checked in so it must have been overlooked? Clearly, this Hyatt is clueless about customer service. With so many choices in Vancouver and other major cities, why not look elsewhere?
Review 37:
This is an excellent location for a downtown stay, no need for a car, one can walk everywhere including Robson St for shopping, the Pacific Centre Mall , and of course English Bay and the sea wall walk, sky train is within a 5 minute walk,20 minutes to Granville Island ! The hotel room is very comfortable. One draw back, if you don't have to have a car, don't take it as parking is pricey! !
Review 38:
Check In: First off, we booked two nights and they only had one on record. I called a week prior to change the card it would be charged to and they said it was a confirmed change. When we arrived, they had it on the wrong card and the check in machines were incredibly slow and horrible. Nothing is complimentary: They charge for holding bags at the bellhop for a whopping $3 a bag! All they do is hold them behind the desk. What a crock. Check Out: When we checked out, they double charged us. We had to call to get this changed.
Review 39:
The service at this hotel was very good from valet parking to the room service. The valet parking cost 35 a night with regular self park costing 25. We found the hotel to be very clean and nicely situated downtown only a couple blocks South of Robson St. Our room was large and nicely appointed with modern furnishings and large windows with a nice view of the city from the 26th floor. The bed was very nice but not as comfortable as the bed we had just stayed in last weekend in Vancouver at the Marriot Pinnacle. The room was a standard however came with a nice wall mounted LCD and a large desk with double USB, double power outlet, and of course DSL or wireless internet all at the work station. Good room and hotel for a business traveler or romantic evening.
Review 40:
Great location, beautiful accommodations and friendly personnel.
Review 41:
This is a stylish hotel. On the plus side, the bedroom was very elegant and the bed very comfortable. It had access to the club lounge, managed by a senior concierge who is the most helpful I've ever encountered. Her name is Katie and she is great. Slightly less impressive were the bars which lacked atmosphere or character. The location is great, however, and I'd gladly come back.
Review 42:
We are from Toronto and we are only staying for one evening wedding event. Before the event, I looked at their web site and saw they will charge $28/day self parking or $38/day for valet parking. I was thinking whether they will give the guests a break, such as validating parking or lower parkign rate. I called in the hotel and the guy is basically talking in a "dead-person" mode. He only respond, "yes" or "no" with HUGE pauses right after those single-word answers. Also, I asked him whether he could suggest any alternative options, he REFUSES to tell me and told me that I should park on the street meters! Basically, his attititude is etiher we pay the hotel daily rate or good luck to go somewhere else. I have checked other reivews and I saw that there is evening rate available and if you park yourself without getting through the hotel, you will get a better deal.
Review 43:
parking management don't know how to management, i park in P1, there is no sign to say how to get out from parking lot, then i have to find staffs to talk, take me to p2 then i can get out from underground parking, poor management! Don't go there, expensive and bad!! !
Review 44:
Montreal to Vancouver for a sleep in before Whistler. We are not expecting Park Hyatt but at least Australian Hyat standard. It is a machine check in, it is late, we are exhausted. The foyer is cinema chain awful, the lift to regency floor reveals beige everything leading to a sterile room. No mini Bar, nothing except a bed & essentials and a view, of the rain on the city. Quick room service french onion soup was beef broth covered with plastic cheese. Sleep. 4.30am we are woken by an awful insistent noise. Housekeeping has not reset alarm clock. Can't sleep so go to swim- outside pool and no, repeat NO change rooms, so strip in gym, swim, and find myself locked out. REGENCY CLUB? Yeah- petrol service machine coffee Aussies hate, no eggs, just bagels lox and plenty of cream. DO NOT STAY AT THIS HOTEL unless your busuness is making you. you have been warned.
Review 45:
Attending the stastics conference from Norc, Chicago we enjoyed our 5 days saty here very much. Very comfortable in the midst of all. Attending the conference getting back and enjoying the city. Say it was so convenient. Hotel staff off all nationalities were extremely wonderfull and help full.Clean and spacious rooms with views of water and mountains was nostalgic. Their MOSIC BAR AND GRILL was a nice place to wind up too.
Review 46:
Central location, staff went above and beyond when asked for recommendations/directions, rooms are what you would expect with a few modern elements. Convenient connection to underground shopping.
Review 47:
I stayed at the Hyatt with my 2 children and had a great time! The room was wonderful and so comfortable and obviously newly rennovated. The front desk staff always greeted us with a smile, in fact all members of staff did. We ate at the hotel restaurant a few times and was amazed by the the staff there too. Each time we arrived the English hostess greeted us with a smile and seemed genuinely interested in how our day was etc. We dined in the restaurant 4 times and each time she remembered us and our name which meant a lot. The server was also so friendly and went beyond what I would expect in a regular restaurant. Thanks very much Hyatt.
Review 48:
we booked this on Hotwire and got a great deal, breakfast not included. The hotel is in a great location, right downtown. The rooms looked liked they had just been. We had originally booked 4 nights on Hotwire and asked about adding one more night at reception. The only way we could do this was to pay the full rack rate, they wanted $259 canadian which was nearly twice as much as we had paid on Hotwire, Needless to say we moved to another hotel for our last night. Would definately recommend the hotel but would also recommend you shop around on the price before booking it.
Review 49:
We visited Vancouver for Xmas 2009. The hotel in itself is good , but there is a major issue of parking. the hotel does not have a parking garage or a parking lot. There is a public parking right below the hotel which is bit on an expensive side when you want to have a relaxing in and out of Parking vacation. SO for business travel where you travel by Taxi or train its fine, but if u need to pay so much extra for a couple of days vacation is a lot. Rest the location is right in downtown which is good and so is the great shopping around. Very close to Stanley park and North vancouver Capilano Bridge.
Review 50:
We got a great nonrefundable ($119 C) deal, and thought that the room was a super buy. Renovated recently with Asian decor, the room was large enough, well maintained, and sleek in design. The desk and conceirge were more helpful than most, although the person we spoke to did not know that the Mountaineer train bus service stopped at their hotel (which caused us a major problem). Great location as others have said.
Percentage of Positive Reviews:
| 176 | 27,564 | 27,566 | 27,566 | ... [The rest of the reviews are omitted]
| 68% | [
176,
743,
985,
1936,
2406,
3027,
3641,
4358,
5000,
5264,
5598,
5913,
6089,
6752,
7009,
7945,
8192,
8982,
9581,
10704,
10998,
11298,
11399,
12080,
12766,
13589,
14385,
14540,
15116,
15380,
16390,
16853,
17842,
17967,
18605,
19287,
20365,
20771,
21314,
22092,
22169,
22565,
23454,
23736,
24618,
25058,
25266,
25925,
26516,
27135
] |
2515955 | 2515955 | You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?
Reviews:
Review 1:
We spent three enjoyable days in this hotel by default. We were travelling with 5 other friends and noticed 5 days before departure that we had booked another hotel to the one our friends were staying in. Having trawled the web we liked the look of Orchard Garden and its location. It is on Bush Street which is central(beside chinatown gate) and within a short ride of everything. It is san fran's first eco hotel(visit website). A warm welcome met us on arrival and our room (double) while a bit on the small side was perfectly formed. Extremely comfortable bed with crispy bedlinen, free Wifi, flat screen TV. Marble bathroom with good lighting and toiletries. Buffet breakfast was included in our deal,juices,breads, fruit, cheese, cold meat,excellent. Breakfast menu available at an extra cost.Staff discreet and polite. Overall this was a very positive experience for us. We felt safe and cared for. 300$/night B&B
Review 2:
Had a short break in San Francisco in early March. Hotel was in good condition, very clean, very comfy beds. Location was great, steps from Union Square and Chinatown. Valet parking was reasonable and convenient. We had breakfast across the road in an amazing French cafe, very good breakfasts. I recommend this hotel for business, couples and friends. Thank you for a fantastic vacation!
Review 3:
Not that it's a bad hotel, it's got a great location, but their supposedly 'green' mattress is the most uncomfortable I have ever slept in - it was so soft that it gives me the worst backache after 2 nights. I was there for 6 nights and by the end I just gave up and slept on the floor which sort of ruined the experience for me. Initially, I was put in one of the worst room in the layout, with fire-escape eating up the room space, a wall for a view and right where the cleaning/maid station is. Only when I went and requested for a move was I put into a better room - definitely worth requesting. Limited room service - only at fixed hours and if they have a large group in the restaurant, they don't really have the capacity to cover room service at the same time.
Review 4:
I stayed here on business. It is a shabby hotel. The staff seem unsure of themselves and harrassed. My room key did not work on a couple of occasions and had to be reprogrammed. The rooms are quite spacious but far from clean. The bath plug did not fit. The breakfast room is not really set up to deliver a good breakfast fast although the breakfast that finally came was the best bit of the stay.
Review 5:
Perfect location next to the Chinatown entry gate. Hotel and rooms were nice, staff was friendly, husband used the business center and was happy with it. Only real complaint was on our last night - there was an incredibly loud humming noise that never stopped. Sounded like a semi truck was parked in our bathroom. Thankfully it showed up on our last night there, so we just dealt with it. Not sure if it was the air conditioning in the room above or next to us, but it became pretty annoying.
Review 6:
We recently had a 5 night stay here. We found that this hotel was within walking distances to most of the major sights of the city. We had a non-street facing room and even though it didn't have a view except for the brick building next door, it was a plus because we didn't have the street or people passing noise. Each floor had about 12 rooms which meant not having a lot of hallway traffic and noise either. The beds were comfortable. The staff was very helpful and polite. Tip- if you need a ride to the airport, ask the doorman to order you a town car instead of a taxi. Cost about the same and much nicer and safer ride. Don't miss the nearby Farmer's Market on Saturdays, at The Ferry Building, which you can walk to. Definitely would stay here again..
Review 7:
I was a speaker at a recent conference and chose the Orchard Garden at the recommendation of a local client. Service and location couldn't have been better. A comfortable walk to the Muscone Center and Chinatown right around the corner. This would be a good location to stay and see San Francisco. Sustainability is high on their priority list without giving up any comfort or amentities. Highly recommended for business or pleasure. Rooms are not large but very adequate. Very nice roof garden with view of the city.
Review 8:
the reviews i read were very intriguing so my wife and i tried it out for 2 nights. the reviews couldnt have been further from the truth. the room was clean and thats about where it ended. 45 dollars a night to park, kinda ruins their cheaper rates entirely. the only thing saving this hotel is the location. Upon check in, we were told we were being upgraded, i'm really scared of what the room we booked looked like as our upgraded room was very tiny. in the lounge, the bar tenders didnt want to get some of the liqueurs on the top shelf b/c, well, they just didnt feel like it. no lunch or breakfast offered in the room b/c of t he economic conditions? dont all hotels massively overcharge for these services? I would think you keep those services and drop others. free internet was nice, but almost was as slow as 56k dial up. maybe ive become a hotel snob, but I would not recommend this hotel unless you really are on a tight budget and dont have a car/rental car.
Review 9:
We had a wonderful 3 night stay at the Orchard Garden Hotel. It's a great boutique hotel, very clean and reasonably priced. Service was friendly and helpful. The location couldn't be any better - close to Union Square, Chinatown, and restaurants. We would definitely stay at this hotel next time we're in San Francisco!
Review 10:
If you are looking for a clean, comfortable, "green" hotel in a great location, this is the place for you. It is right around the corner from China Town and a short walk from Union Square. The beds were so comfortable, I did not want to get up in the morning. If you need ice, check the 7th floor in a closet. =) I found out the hard way.
Review 11:
The view from my room on the 3rd floor, side of the building was, literally, of a brick wall. There was no sunlight able to come in the room at any time of day. So if you are going to spend a lot of time working in your room, be sure to ask for one with more light! !
Review 12:
Traveled with family (two kids ages 7 and 9). Staff was very welcoming and greeted us with chocolates (always a big hit with kids). Room and common areas were extremely clean and very spacious compared with other hotels in SF. Rooftop area lovely. Staff were helpful with suggestions. Location was perfect - easy walk to transportation. After a long day, the free DVD library was perfect for winding down.
Review 13:
My daughter and I visited the Orchard Garden Hotel for 8 nights and thorougly enjoyed the experience. The Double, double room with a view was lovely and a good size, as was the bathroom. Location superb for shopping and walking around. The friendliness and helpfullness of all the staff was a great plus, and we enjoyed sampling the house cocktails! Room service was excellent as was the meal in the restaurant. Altogether, our stay at the Orchard Garden Hotel was a delight.
Review 14:
The reviews for this hotel were spot on! Location to Chinatown, 3 blocks from BART/Muni, easy walking to all touristy sites, and most of all a great staff! I have stayed at other hotels nearby in the past but this one is definitely the best yet. My greatest fear was bed bugs but this place has none and is immaculately kept! The bed was comfy with a variety of pillows to pick from. I did feel it was slightly overpriced but worth it. And again, the staff is really friendly and helpful! Thanks, M. Szulinski
Review 15:
This was our first visit to the Orchard Garden Hotel and we were very impressed. It's a beautiful hotel in a central location with many amenities especially the very comfy bed. The room and bathroom were plenty big and really liked the key card energy control system. Very nice staff who make your visit all the better. Even after we left and my hubby realized he had left a shirt in the closet, we called and at this writing the shirt is in the mail to us. The location is excellent...steps from Chinatown and a few blocks from most of the attractions we wanted to see. We will stay here again!
Review 16:
We stayed here in early June. Our room was ample, comfortable, clean, serviced daily and very quiet. Very comfortable beds - too comfortable - we slept in one morning. Not much of a view, but we only use room to sleep. The staff were frienfly and helpful. Centrally located in downtown San Francisco, we could walk to shops and restaurants and the 30 bus is close by which took us to the Ballpark and to Fisherman's Wharf. No need to have a car - buy the 3 day Muni passport at the airport. We took the Bart from the airport and stopped at Montgomery Street Station where it is a short 10 minute walk. We would use this hotel again if we get back to SF one day
Review 17:
Really enjoyed my stay at the Orchard Garden. Great location just blocks from Union Square. Front desk was friendly and helpful assisting me with directions. Hotel has a great complimentary business center w/printer that I utilized. Had a very nice mini-suite that was nicely furnished. Hotel was environmentally friendly with a key card activated power and separate recycling receptacles. Room was well appointed and bed was very comfortable - slept like a log. Tip: to save money on valet parking, which the hotel charges close to $50 per night. Self-park at the Sutter Stockton garage - 1 block away. I paid only $23 there.
Review 18:
The Orchard Garden Hotel has exceeded our expectations--for a second time. We returned because we love the location, the rooms, the green concept and the staff. Pay a little extra for the "view" rooms and be treated with a balcony and spacious quarters. We will look forward to returning to this great boutique hotel again.
Review 19:
The hotel staff always greeted me when I walked by the lobby, and were overall very friendly. I had a delicious meal in the hotel restaurant, Roots, my first night. The bed was comfy and the room very nicely appointed. My corner room on the top (10th) floor faced two alleys and was very quiet.
Review 20:
My husband and I love to take road trips for our vacations so we have stayed in many hotels across the country. This hotel was GREAT! Nice location, very central to many places in san Francisco and it was a very nice part of town. The staff was very accommodating and friendly. They were almost all quite young and still very professional and helpful. they had a nice tv in the room, and the bed was very comfy. the room overall was very cozy. We would highly recommend staying here!
Review 21:
I stayed at the hotel for 3 nights in part of a longer trip around the Western USA. The location of the hotel is excellent for both tourists and business travellers alike being close to Union Square, Chinatown and the business district. Fishermans Wharf is a nice walking distance away if you want to blow off the cobwebs. The hotel lobby is relatively small and narrow, fitting in with the boutique theme, with a small bar, a small restaurant and a small business centre with a couple of PCs. I didn’t try the restaurant, there was a great French breakfast place opposite. I found the room to be excellent. Very modern, light woods, glass and really making a thing of the hotels green credentials. Free internet is always a good thing, and the room was particularly spacious, with a comfortable bed and good bathroom. The hotel is a solid 4-star and a good alternative to some of the name brand chain hotels nearby. I’ll definitely consider it next time I return to San Francisco.
Review 22:
We stay at the Orchard Garden Hotel whenever we go to San Francisco for the weekend. The rooms are a little small but very comfortable. You can always rely on the staff being friendly and helpful and the rooms being clean, fresh with very comfortable beds. It is located right outside the entrance to China town on Bush street, just a few blocks from Union Square. The price is a great value for the location and quality that you receive.
Review 23:
My husband and I stayed at this hotel for our first trip to San Francisco and thought it was a great location for exploring the city. Only steps from the Chinatown gate and such a good value! Although the room was on the small side, it was well appointed and had everything we needed. (And besides, we came to San Francisco to see the sights and not sit in our room!) We also took advantage of the roof top patio one night and enjoyed being able to bring our own bottle of wine to sit and relax our tired feet.
Review 24:
This hotel was in a great location and was exceptionally clean and relaxing.
Review 25:
Stayed here for 4 nights and enjoyed it fully. Location was perfect and away from all the noise but still close enough to walk to Union Square. Modern and chic hotel and huge bathroom. I would stay here again. (i'm from Vancouver, Canada) LEED certified is a bonus too and FREE WiFi.
Review 26:
This place was fun to stay. Very nice, and in good location for China town. Close to one of my favorite restaurants Cafe de la Presse. Customer service was superb, and they went out of their way to make sure we were happy. Rooms are very comfortable, as were the beds, and the bathroom was pleasant. They boast being a green hotel, environmentally friendly. Euro style lights, where you slip the card in at the door to activate the lights in the room.
Review 27:
Room was awesome! Very clean and nice size(Superior room) This hotel is located at the gates to Chinatown. Very close to everything. we will be back/ A perfect place to stay.
Review 28:
My wife and I are experienced travelers who found this hotel to be a "Gem". The room was very clean with tasteful modern furnishings as well as a spotless bathroom. The location was great, being within walking distance of many of the interesting neighborhoods and sites of San Francisco. Another plus of this hotel is the wonderful staff, especially at the front desk, who were most helpful and eager to please. Additionally, the hotel is reasonably priced and is an exceptional value.
Review 29:
Really nice, smallish hotel in great location right near China Town gate! Nice rooms, very clean, modern bright decor. Very friendly & helpful staff. Added bonus - ecologically friendly, a real green hotel!! Frances, Israel
Review 30:
I stayed at the Orchard Garden Hotel for more than a week on business. The breakfast buffet was high quality excellent food. Servers were very good. Room was somewhat compact, but not a problem with so much to do nearby day or night. Chinatown is literally 50 paces away, but yet hotel is clearly part of the Financial District. Lots of nearby restaurant choices from fast food to fine dining. Nearest BART station is about 4 blocks away, easy walk. Rate is a little expensive, but I probably ended up saving money because I didn't rent a car and didn't miss one during the entire stay because the hotel location is so central to business, entertainment, and dining. Everything in the hotel was very clean and efficiently run. All personnel did a super job.
Review 31:
Stayed for two nights as part of our annual vacation from the UK. Excellent service and quality of furnishings. Noticed it's listed in Conde Nast 'hot list' for 2007. Location was fantastic, only a couple of blocks from Union square. We'd stay again.
Review 32:
I have stayed at the Orchard Garden several times, both for business and leisure. It is a small modern and contemporary hotel (built just a few years ago) in an ideal location for central SF, right next to the China Town Gate and 5 minutes walk from Union Square shopping, the financial district and the cable car lines. The rooms are clean, modern, nicely equipped and of a good size with very comfortable beds, and the hotel is very quiet with very pleasant and helpful staff. Don't expect a lot of facilities at this hotel, the location is the main attraction, but it does have a small but smart bar and restaurant, and a small business centre with a couple of PCs. Wi-fi is available in the rooms. It is also surrounded by excellent quality restaurants and bars. As a frequent visitor to SF, this is my preferred hotel.
Review 33:
We stayed two nights over Fleet Week weekend and enjoyed the location. Close to Chinatown and bigtime shopping. The feel of the place is a little like Europe - small and accomodating. Joy was at the front desk for what seemed like the entire 48 hours and she is a great help. Nice value here.
Review 34:
We had a very pleasant stay. The location was absolutely perfect (right next to the gate to Chinatown). The rooms were squeaky clean and the staff couldn't have been more helpful. The few things brought up by the rare previous negative reviews seem to have been taken care of. No sign of construction... Everything appeared to be beautiful and complete. Recycling was available in the room and our 2nd floor street facing room was very quiet.
Review 35:
My husband and I just got back from our stay at the Orchard Garden Hotel in San Francisco. He was there for business and I got to tag along and discover the city. The hotel was immaculate and the staff was nothing but accommodating and friendly. The room was very clean and comfortable. We were there over Valentine's Day and they did their best to find a restaurant for us on that day on very short notice. They were also able to provide us with a variety of recommendations on where to eat on the other days we were there. In regards to my interaction with the front desk staff, they were able to help me with all of my plans while I got around the city. The hotel is wonderfully located. Just down the street from China Town, a few blocks from Union Square, and a short walk to the variety of transportation systems. We had a fantastic time in San Francisco and really enjoyed our stay at the Orchard Garden Hotel.
Review 36:
Good clean hotel away from the hustle and bustle of Union Square. Good location right next to the Chinatown gate and within walking distance of good shopping. Very friendly staff who were more than willing to help us shop for luggage accessories in Chinatown.
Review 37:
Found the place fairly easily with the help of GPS. Good Lord! I had no Idea it was so close to the Gate of ChinaTown. ( I scored!) Lobby is pretty much split down the middle by a cool clean modern looking restaurant/Bar....Very nicely appointed rooms, super quiet, secure, awesome bathrooms (best toiletries ever EO) comfortable beds and even housekeeping staff was cheerful and charming...Great to know we were staying in one of the few officially recognized Green Hotels...(LEEDS I think) Front Desk staff VERY helpful patient and kind..not snooty or rushed like some staff can be Charming AND Trendy...How do they do it??. :) Coffee shops, trolley stops great area..........Loved it....I WILL BE BACK!
Review 38:
This is my preferred hotel in SF. It is clean, quiet, fairly new and well-located. It is not a luxurious boutique hotel, it is not a large business-savvy hotel and it is not a mom and pop shop -- just in between. Most importantly, it is right across the street from the Cafe de la Presse, which I love going to. It is also a short walk away from the SF market, which is always a pleasure to visit and shopping is nearby, too. Have never tried restaurant here, it is always empty and doesn't seem inviting. Gym is very small and has no windows. I booked a king room and was upgraded to a junior suite for my 6 day stay - much appreciated.
Review 39:
Good value in San Francisco.We enjoyed our four night stay at the Orchard Garden, it's one of the first "green" hotels in the United States. The room was spacious, clean and quiet, even though our room was on the second floor facing the street. The staff was very friendly and helpful. The hotel is located near the Chinatown Gate and within a few blocks from Union Square and the Cable Car line which provides transportation to nearly all tourist venues.If possible, leave your car at home, otherwise plan on spending $50 or more on parking per day.
Review 40:
It was our second stay at the Orchard Garden. The staff helped in every way. The rooms are comfortable, clean and quiet. We're looking forward to our next stay.
Review 41:
My girlfriend and I stayed this weekend and had a wonderful experience. The hotel staff was helpful and very friendly, the hotel was very clean and new. We had a room with a king bed; it was nicely appointed and quiet. It seemed very new. Great location and value. We have nothing negative to say about Orchard Gardens. I've recommended it to several others in the last day.
Review 42:
This boutique hotel is a gem situated in the best location in San Francisco for discovering the city. This was my third trip to SF in the past year and I've stayed at a different small hotel each time, hoping I'd find one that was perfect. I have! It has 80 rooms which affords both privacy and attention from the staff. The staff goes the extra mile by promptly servicing your room and turning down your bed in the early evening. The beds are very comfortable and the bathrooms are modern with good water pressure. They also have a free DVD movie collection you can borrow from, so I watched Alcatraz after taking a tour of the prison. Many great restaurants are located close by for dining and even when the nearby financial district gets quiet on the weekends, it's a pleasant walk to North Beach or the Embarcadero. I will definitely return!
Review 43:
One of the best and most clean hotels I have ever stayed in. The hotel staff was very knowledgeable and friendly. The location was good, just next to the Chinatown gates. The hotel room was a bit small but managed to enjoy it. The bathroom was so clean and by far the best hotel bathroom I have ever seen. The business center was a nice touch and the fitness room was really small. The doorman was always willing to grab a cab for you with the help of his whistle. There was also fresh fruit out on the front desk so it was nice to walk by and grab something on the go. A local pizza place up two blocks Uncle Vitos was a nice place to enjoy some pizza. Another nice place to eat was called the Stinking Rose. Great food for a good price.
Review 44:
Everything was spot on with the Orchard Garden Hotel! From the staff at the front desk, the gentleman at the door, even the housekeeping. It was clean, friendly and very accommodating. I would recommend this to everyone! !
Review 45:
There really is no sacrifces made by staying here. The place is in a great location. Super clean, up to date and one of the few properties in SF that is new construction in it's downtown Union Square neighborhood, besides it's sister property a couple blocks up the hill that would likely stand up better in a earthquake. The best restaurants in SF are all mostly within walking distance and the nearby Ferry Building area near the Bay Bridge has better views than Fishermans Warf and less trashy, in my opinion. This is probably our 5th time staying at one of the two Orchard properties and I feel no need to scout out another downtown SF hotel in the future assuming they keep these two up as nicely as they have so far. Most of all I love a smaller property like this were you are less likely to run into a group of conventioners who take over your hotel. These guys don't seem to lust for the big groups and really treat the individual traveller well.
Review 46:
Just recently stayed here and we thoroughly enjoyed it. The location was fantastic just off Union Square and near the financial District. The staff were so friendly and made us feel so welcome,no request was too much trouble. I would definitely go back here the next time i go to San Fran.
Review 47:
We have stayed here before and were not disappointed the second time. The location is excellent. The room is fresh and new. The bed is extremely comfortable. And we love the green aspects. The use of the computers in the business center is very useful also. If you have not been to the Ferry Buliding yet, you should definitely give it a try.
Review 48:
This is a beautiful, clean and comfortable hotel. But here's the problem: the climate inside the room is too dry and stuffy. I chose this hotel because of the "green" atmosphere. The rooms are powered by placing the keys inside a slot near the door. The hotel is also new and allows no smoking in any of the rooms This is a plus because you can often smell cigarette smoke through the air conditioning system. Because it's a new hotel, apparently the building codes do not permit any windows to open. So this place is sealed shut. I was assured that the new "state-of-the-art " AC system was able to adjust and even allow for some outside air circulation. This was certainly not the case. I had to buy a cheap humidifier at Walgreen's in an attempt to get so moisture in the room. It helped a bit. I guess I'm confused about the description of "green" and this overall phobia of outside air. Here's a green tip: you can also cut your energy costs by shutting off the AC and opening a window!
Review 49:
We just returned to St. Louis from a week stay in San Francisco. We could not have asked for a better place to stay. The room was so comfortable and clean. The location was perfect for walking any place we wanted to go. The staff could not have been any nicer or more helpful. We would highly recommend this hotel to anyone visiting the area. Mark and Terry
Review 50:
We've stayed here half a dozen times. Well run, good value, great location
Percentage of Positive Reviews:
| 176 | 25,923 | 25,925 | 25,925 | ... [The rest of the reviews are omitted]
| 94% | [
176,
1108,
1508,
2288,
2697,
3202,
3974,
4503,
5486,
5817,
6168,
6448,
6866,
7354,
7876,
8484,
9157,
9796,
10132,
10439,
10935,
11929,
12380,
12903,
12992,
13288,
13752,
13939,
14437,
14673,
15443,
15706,
16542,
16847,
17302,
18232,
18504,
19222,
19872,
20435,
20608,
20995,
21853,
22604,
22839,
23807,
24109,
24464,
25468,
25838
] |
111444 | 111444 | You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?
Reviews:
Review 1:
My husband and I just spent a wonderful weekend in Boston. Although the weather was rainy, we had the most incredible time at the Fairmont Copley Plaza Hotel, aptly known as Boston's "Grande Dame." We were greeted by a professional and friendly front desk staff who wanted to make sure we had everything we needed for a pleasant stay. Each staff member we encountered during our stay, whether in the restaurant or lounge, on the elevator or simply walking by in the hallway, greeted us warmly. We travel quite a bit, both for business and pleasure, and found the staff at the Fairmont Copley Plaza to really go the extra mile in how they treat their guests. Each time we've stayed there, our accommodations have been outstanding. The rooms are well-appointed with beautiful furnishings and well-stocked toiletries. Just walking through the lobby area is a treat with murals, chandeliers, and incredible architecture all around. We highly recommend this hotel to anyone traveling to Boston.
Review 2:
We spent a full weekend in the hotel. It has pluses and minuses, but overall our impression was more on the negative side. On the positive side: - the location was very good - the bedding was nice - the bathroom was also reasonably nice On the negative side: - the doors have no insulation whatsoever. We could see the hallway lights under the door directly from the bed, and could hear everything - the tv did not work well, and repeated inquiries were useless - $7 for a bottle of water ? $15/day for internet access ? Most hotels include these amenities for free.
Review 3:
A very disappointing hotel. The rooms are plain and unimaginitive and are totally blocked from natural light by the highest building in Boston which is positioned next to it. The age of the hotel is noticable. Acomplete lack of public rooms. Only one bar which is dark and miserable, nowhere else at all for guests to relax. Noise from weddings on the 3 nights we were there was unbelievable. A companion found a FLEA in her bed. Staff smiled politely but were toally ineffectual. They just didn't want to know, were smug, huffy, snappy and useless in dealing with the public, from the bellman to the manager. Take my advise and avoid this place like the plague. I don't give bad reviews, read my others, but don't stay here.
Review 4:
I stayed for a recent business trip and the hotel was beautiful as ever. However, I was most impressed with the flexiblity I received. I traveled during the recent hurricane Irene. I found out that my flight was cancelled and I would have to stay an extra night. The hotel was able to accomodate my request and honor my rate. I then was able to reschedule my flight so that I would not have to stay the extra night but didn't find out until 2 PM that day. The hotel didn't charge any cancellation fee and didn't charge for an extra night even though I was checking out very late that day. The hotel is wonderful, beautiful and easily accessible to the Back Bay.
Review 5:
I have traveled all over, and who knew my favorite hotel I've stayed at was less than an hour from where I live. I booked a room for a night on the town of Boston and I have never been treated so well. The room was immaculate, the staff was friendly and very helpful, dinner & breakfast the next morning in the Oak Room were both delectable... I truly have nothing negative to say about this beautiful, historic hotel in the heart of Boston.
Review 6:
I was most upset at the treatment that I received at this resort. The staff were snooty and unresponsive. Many major problems with the room that didn't get fixed upon request and forced out of the room by annoying housekeepers at 8am, then at 9am, then at 10am. Not worth the amount they charge AT ALL! !
Review 7:
Luxury is as expected. Check-in staff and concierge were top-notch. Staff remembering check-in notes about anniversary was a plus. No coffee in room, even upon request was a let down. $10 pot of coffee is a bit steep. Could have more working plugs in this day and age. Pay for internet is a bit passe. Amenities were a bit stingy. No refills or replacement after use, even though I had stayed for 3 nights. Location is a little far from the main attractions, so you will have to take either a tour or learn to use the subway. Management handled security well despite the raucous outside from the July 4th celebrations. Express check-out was painless.
Review 8:
This hotel was not what I had expected. When you enter the lobby it is not bad but avoid going into your room. The room had a very strong odor coming from the hall and the room was horrible. The doors in the whole room were cracked and rusted. The bathroom had many problems as well, there was gum on the floor and there was a ton of mold. If you take a shower it will take an hour just to rinse off the soap. The water preesure was very low and the shower head looked like it was supposed to be in a motel than a four star hotel. The location is pretty good but other than that this hotel is not good.
Review 9:
Prices are really exorbitant. And that's just for the room. A bottle of Evian water is $7. Toast on the room service menu is $6, orange juice is $7. That may be typical of this type of hotel, but it is still outrageous. If you happen to work for a company that has corporate agreement with them, prices are literally half the standard prices. If not, you are out of luck. My parents had the corporate rate, paying a whopping $200 less for a room that was twice the size of mine. I questioned at the desk why there was such a huge difference, they told me I was originally reserved for a smaller room and "If you're complaining about the size of the room, you should see the room you would've had". Great help. The staff are good a chit-chat, asking about where you're from and how the traffic was. But ask them to help you out otherwise, and get a snooty response. Really not worth the money. If you do stay, you can buy anything you need at CVS down the block and don't give the hotel any more money.
Review 10:
I love Fairmonts. I love the lobbies, I love the dogs, I love the service, I love the linens. I love the Fairmont Copley. I particularly love the suites with the bidets. I like cozy luxurious rooms, and that's what you get here. Some are smaller than others but I don't care about small. I sign up for meetings deliberately because they're located here. Fabulous place, great history, great service. I love Fairmonts.
Review 11:
My husband and I stayed at this hotel for President's Day weekend. We booked this hotel through Priceline(--) for $85 a night! Standard rates were $209 a night that weekend. Booking through Priceline did not compromise the quality or the service. It was a beautiful room and the hotel has a lot of charm. The green line T stop was a block away and a shopping mall is across the street. A 24 hr CVS is located next to the T stop for late night snacks. It was the perfect stay. The location was unbeatable and I can go on and on about the price! Book here without reservation.
Review 12:
Just got back from Boston for a work trip. When we checked in they tried putting us on the first floor which was in the basment over looking a brick wall. Aftercomplaining and having to pay an extra $80 a night they moved us up to the 3rd floor over looking the some of the park. The view was ok but not realy worth the extra money. The staff there had a pretty pissy attitude from check in to check out. When ever you asked them for help it was if you where being a pain to them. Also dont bother using your alarm clock unless you are looking to wake up before 7 am. Every morning the cleaning crew would knock on our door to try to clean the room and would come back every 15 minutes to try again even after we put out the do not wake sign. Over all the hotel was average and would not recommed the place for the money, there is a good reason why they are ranked just average on this web site. If you are looking for a great hotel keep looking this is not the place!!!!!!!!!! !
Review 13:
found other peoples' stuff under the bed - very dirty under tv table even had old traces of food. very noisy out side of room did not sleep through any of the four nights, trucks, buses, garbage trucks throughout the night. staff was very stuffy- unless you flashed a lot of money. not a good stay. the building is very pretty and very old that was the nicest thing of the stay. very over priced at over $400 per night - not even a doughnut for breakfast.
Review 14:
Great one night stay in Boston at this beautiful, historical Fairmont hotel. Easy walking distance to Newbury Street and the Copley Plaza which is an upscale mall with decent dining and tons of shopping. The concierge showed us a nice walking path to the Boston Commons visitor center where we caught up with our tour group to do the Freedom Trail. The visitor center was actually closed for renovations when we were there, but the tour guide is just outside the center and was easy to locate. The room we had was nice and spacious. We tried their room service for breakfast which was pricey, but nice and timely. It was overall a very enjoyable stay, 2 thumbs up.
Review 15:
Title says it all - sincere thanks for an over the top outstanding experience in every way! Staff had a "whatever it takes" attitude with a genuine interest in making our experience top notch. Coined a new word - Braditude...Brad (concierge) is a true asset to the Fairmont family. Enjoyed the tasty appetizers and hearty breakfast, well appointed lounge and sitting rooms, games, internet access and spacious room. Very convenient location. Clean and well kept. Would do it again in a heartbeat - a great value for the $!
Review 16:
First the good points, a wonderful old building in a great location, but it's geared up for corporate & weddings, there's no where to relax as a tourist, the price's for drink & food are extortanate, they boast of the best steak house in Boston, that's ok if you want to pay $150 each for a 2 course meal and a couple of glass's of house wine (we chose not to)
Review 17:
My daughters and I stayed at the Fairmont Oct. 7th, 2006 for 3 nights. The rooms were spacious, clean and comfortable. The beds are to die for. Front desk was very accomodating. Requested to change room from 1st floor because of smoking rooms nearby. I was on the 6th floor the next day and they took care of moving luggage and all. Front desk is wonderful! This hotel is the perfect location to all shopping and subway. When I return, I will stay nowhere but here. My only complaint is the Oak Room. I ordered a Stoli Cosmo and it cost me $17.00. That I will NEVER do again. UGH!
Review 18:
Fairmont Copley's location is great and accessible to food, shopping and the airport. The hotel is old and is badly in need of an upgrade/renovation. It is too bad Harvard always used them instead of the Westin or Marriot which is just beside, and newer.Front desk staff is aloof to requests and checking in the room is always delayed in the numerous times I have been there (8) this year. The last stay I was moved 4 times, the first room had dirty toilets; second was noisy from the construction; 3rd was at the very end of the hotel and the aircon/toilet was defective and finally we got a decent room. Cleaning staff is very helpful the front desk should take lessons from them in customer interaction. Being a Fairmont President's club member does not help in terms of being able to check in early, better rooms and the like you would expect from a hotel of this stature.
Review 19:
I stayed in room 627. The bathroom was from the 1940's. There was no heat duct in the bathroom and the temperature was probably 60 degrees. The closet in the room was even colder. I called the management inthe morning and they sent a portable heater to the room. They said its an older building and they will be doing some remodeling. Sorry for the inconvenience was their position. When blow drying my hair, the circuit breaker blew out. 15 minutes later they reset it. Again, sorry for the inconvenience, however now I was running behind schedule. As an accomodation, they took the breakfast charge off the bill.
Review 20:
I was booked in here for a two night business trip. Overall a nice, older hotel which had gone through a relatively new refurbishment. This seems a theme for me with Fairmonts (just stayed in the Santa Monica one two weeks ago and had the same initial impression). Most of the staff were good (maid, check-in) others were completely underwhelming - eg. disinterested / rude "In Room Dining" operator. Also, tried to go to The Oak Room for lunch - stood at the maitre de station (1.30pm on a Wednesday) for 5 minutes and no service. All fine for a 3 start but not for a 5 star. Also, was paying for the "Gold" level at around $430 per night, Can't see any value in that. The only thing "Gold" about it was the price. A pretty hotel, with a lovely ornate lobby, but not worth the money. I'm sure there must be better value in Boston
Review 21:
I stayed at this hotel while in town to run the Boston Marathon. Since I was a single woman staying alone, I thought I'd splurge and stay at a high-end hotel. It was the best decision I could make! The hotel is breathtaking- I know Fairmont's usually are, but this one stood out, perhaps because it was in such a picturesque city. Furthermore, the hotel was perfectly located in Copley Square- literally steps away from the marathon bus pick-up, finish line, the expo, the green line subway (which connects to the airport blue line), downtown Boston, and the various night-life on Boylston Street. My room was rather tiny, but it was a 'singles' room so that was too be expected. Service was great. The only complaint I have about this hotel, and this is my complaint everytime I stay at a Fairmont, is the internet. You'd think if you're spending a premium to stay there, the price would include free wi-fi or at least free business centre usage.
Review 22:
Stayed here in January 2012. Trash on the room floor, bedside light didn't work, thermostat broken, fire drill at 11PM and no apology from manager to whom I complained the next morning after a sleepless night. This hotel is turning into a dump, and no one in authority cares.
Review 23:
Lovely hotel, great local, beautiful and clean rooms. Friendly staff and great rooms.
Review 24:
Stayed in Boston for 2 nights whilst on a road trip and rate this hotel as one of the best, front desk were excellent and attentive & went out of their way due to the room allocated being not quite ready for us & offering us a very welcome complimentary bar drink, would most definately rebook if I visited Boston again.
Review 25:
We checked in 2/6/2012, 1st the heater was not working and the "charged & high-speed" WiFi was still charged and slow to no service. 2nd night, heater started to make loud noise at closed to midnight, 2 space heaters werec used to heat this 5-star hotel room, and WiFi still very slow to no signal. 3rd night, we finally switched to a different room to had a room finally have heat but the WiFi don't even work. They believed the problems were the setting on our laptop, iPhones, ipad, We finally met the manager (Patrick) only got an offer to use the computer station in this so called 5-star plaza hotel. Manager Patrick told us this paticular room, we actually were the 1st guests stay in , they don't know all the problems, (did I mentiom toilet won't flush properly also. ) All I can say is it is not worth to spend lots of money on this Fairmont copley plaza Boston, when it has no service. Totally disappointment。 很貴但是æœ�務很差, è¨å‚™å¾ˆå·®, å•�題解決是無, 這座è€�å¼�的旅館é�ŽåŽ»æ›¾æœ‰å�„國總統級的貴客在這å�œç•™, 也有ä¸�少電影在æ¤æ‹�æ”�, 但是在其è�¯éº—的外表上, 也ä¸�å†�見到精緻的æœ�務。
Review 26:
This is one of my all time favorites. Shopping at your finger tips and the best museums are a short walk away. All the staff at the Copley are friendly and helpful. The gold floor with it's library and complementary breakfast are the best ever. This floor also offers a wide variety of extras. The Oak Room reataurant is a must if only for lunch but the dinners are to die for.
Review 27:
Right in town of Boston, eaasy to get around but why leave this beautiful hotel when it has everything you might desire.
Review 28:
This hotel is a grand old hotel that really makes you feel like you are one of the swells. The entire staff in general, and the doormen and front desk people in particular, treat you with the utmost respect and courtesy. The room that I stayed in was large and spacious and the bed was a joy to sleep in. What I really loved about this room was that it had a window that really opened! My only complaint, a minor one considering the age of the hotel (and, perhaps, that I am not used to how Bostonians heat their building?) was that the room was rather warm no matter how low I turned down the thermostat. However, it was remedied my simply opening the window. The hotel is a beautiful old classic beaux-arts building (a sister to The Plaza in NYC) with beautiful decor. I highly recommend this hotel.
Review 29:
Was contacted by a rude staff member because of a typo on my CC expiration date when making my reservation. Dealt with other rude employees who wouldn't even let me speak before transferring me to voicemail. Room was disappointing and the lobby smelled really bad.
Review 30:
We stayed at the Copley Plaza for a medical meeting last fall. It has a beautiful lobby and guest services were okay for restaurants reservations, tours, etc. The room was clean, but very small. The bathroom was ridiculously small with a toilet on an angle which made it difficult to find at night! The TV remote didn't work as well as the TV. There was no internet service in the room, either wireless or ethernet. Everyone was in the lobby trying find a place to sit to use their computers. We were there for five uncomfortable nights.
Review 31:
We were surprised at how nice our stay was at the Copley Fairmont. The hotel staff was great from the doorman to the room service waiter. The hotel allowed us to check in early and keep our rooms a little later. The newly decorated rooms are quite nice with the largest HD TV I have experienced in a normal room. The beds are as advertised- heavenly.The location is great and the fact it is connected to one of Boston's best malls was a delight to my wife. We would definitely stay again.
Review 32:
I had stayed here 7 years ago, and it was not good to go back. This hotel is a sad shadow of its former glory, living on a reputation its not keeping up. For the price go get a room at the Marriot/ Sheraton - anywhere that will be newer, just as great a location and cleaner/ newer/ quieter rooms. The plumbing is ancient - if a room above or near has a bath you can hear them turn off the taps, the rooms look tired and dowdy, and the hotel is more geared up for weddings - of which there were two the weekend we stayed than for travellers. Go and have a look at the ceiling in the lobby, have a cocktail in the Oak Room but don't stay here, its a waste of money, which is such a shame. There is so much better in Boston.
Review 33:
Nervous after reading some of the reviews but very happy with stay. I am a President's Club member and booked an Only One Way Winter Rate Fairmont Queen at $239/night. Upon arrival was upgraded without asking to an interior signature king room which was very large and decorated very nicely. Bathroom huge with separate tub and shower. Very clean. Old feel with modern updates. Public areas so classy. Katie Copley pretty darn cute. Oak Room bar and restaurant spectacular. Sunday lunch great. Across street there is an Au Bon Pain, various shops, Legal Seafood, salon/spa (at Westin), Starbucks. Excellent location. Within walking distance to many things and I don't like to walk! But was easily able to. Top notch. Definitely recommend and would return. If you get a room that you don't like, get another.
Review 34:
I had a nice stay here and found the hotel to be upscale and the location was terrific. The staff could definitely use a little oversight particularly in the Oak Bar. The maitre'd was texting as we came in, and the wait staff was very casual in its conversation in the bar area. The entire hotel is WAY over air conditioned. We could not stay long in the Oak Bar because it was freezing (and the casual chatter from the service people drove us nuts! We came to enjoy a cocktail after a long day, not to hear about their issues at home). Our room upon checking in was 63 degrees. Coming in from the rain on a cold rainy day made our first few hours here miserable, but other than that I would recommend it. Aren't we suffering from a global energy crisis? Come on Fairmont, you should get it together. Anything under 72 is egregiously wasteful, and offensive.
Review 35:
My stay at this property was extremely pleasant and the usual first class Fairmont hospitality. My room was very spacious and spotless and did not lack for any comforts to make my short stay pleasant. The bed and pillows were heavenly. The service I received from the staff was what I have come to know and appreciate as impeccable Fairmont professionalism. The property itself is older with tons of character to add to its charm so if your taste is urban chic, look elsewhere.
Review 36:
Stayed here 3 nights prior to cruising up to Canada. What kind of hotel in America doesn't have complimentary tea and coffee making facilities? Unless you want to pay room service prices you must trawl downstairs to make one yourself in a plastic cup and then trawl all the way back upstairs to the room. A very expensive hotel and certainly not worth the money
Review 37:
Stayed here for 3 nights in a Gold Signature Room. The Gold experience is well worth it. The service was great - both on the Ground and Gold Floors. Very good location - easy to get around the city from here. The Gold Floor is a real plus. The lounge areas and refreshments are a real treat after a hard day shopping or sightseeing. Breakfast was excellent. Only issue was a smell of sewage in our room at times. The Gold Floor receptionist was very sympathetic, but didn't actually do anything about it!
Review 38:
I do not suggest staying here. I decided to stay here rather than the Copley Westin since I have stayed at the Kei Lani in Maui and liked it. Not this Boston Fairmont. Not a lean hotel. Saw a mouse in my room and was moved. Could NOT believe that I again saw a mouse near the elevator too...Never felt clean in this hotel. The bathrooms are TINY too. Not worth the money. Never again.
Review 39:
Great location and beautifully furnished. I always try to splurge and stay in a fairmont gold room. Service is excellent and goodies in lounge are great. This is my favorite place in Boston; try the Lobster Benedict for brekafast in the restaurant.
Review 40:
In the three nights we stayed at this property, we occupied three different rooms, not by choice, of course. First, we found a large wet spot on the carpet, and asked to be moved. The new room ended up being smaller than the first one, but we stayed anyway. Second, our door key reader did not work, so we asked for help. After an hour spent standing in the hallway while the security staff tried to fix the door (we were given no timeframe for how long this was going to take), we were finally packed off to another room because they couldn't fix it. The bellman came by, handed us the new keys, and didn't even bother to help us with our bags. The only staff who expressed any level of concern for our comfort and inconvenience were the housekeeping staff; the security, front desk and bell staff were not helpful and lacked customer service skills. We will not stay at this property again.
Review 41:
My family enjoyed 4 lovely nights at the Fairmont on the Gold level. The room was nice and large and had great period details that really made the hotel and the room feel special. I would highly recommend the Gold level if possible. This added so much to our stay. We really felt that we could leave the room and have a little space to read the paper, enjoy a cold drink and have some extra quite time. The breakfast was good - and being able to have a access to waters, sodas etc all day was great. Especially since we were there during a terrible heat wave. The staff in the Gold level was great about maps and directions - and Nick especially got us some terrific dinner reservations.
Review 42:
I recently stayed at the hotel. The standard room although renovated was still shabby in some detail. The room is uncomfortable other than for sleeping. No place to sit. Extremely over priced even at a discounted rate I received.
Review 43:
Fairmont Copley Plaza staff is an outstanding array of professionals. All great you by your name with a smile.
Review 44:
What an amazing hotel. The rooms were expected but the concierge service was just the best. Stayed in many five stars but the concierge goes way and beyond. I emailed a week before to inform them that we were coming and if they can recommend some restaurants for the week we were there. She called(international) and asked what type of restaurants we liked and what time. When we arrived she had a list of the reservations that she had made-all hip, great restaurants from French to Japanese. Jim and Catie Copely(the black lab) were super nice and helpful when our son wondered around the hotel when he was not supposed to and kept him company until I could find him again. Not just great service, but service with warmth and a smile.
Review 45:
We had a wonderful stay with the Fairmont Copley Plaza. We checked in quick and easy, and had a fabulously large room (609). It accommodated our family of 4 very comfortably. We had a tray of cookies and strawberries left on the desk, but it was not for us. I assume it was for the previous guest from the day before, but they immediately came up, removed it and replaced it with our own snack and water. The children got to walk the hotel dog (Catie Copley), which was one of the highlights of the trip. The hotel was in a wonderful location (back bay) off of the windy water, but among great restaurants, a park and great shopping. We learned to use the T the first day, and the T stop was right by the hotel. I highly recommend this hotel and location for visitors to Boston. It's just so easy to get around the city wherever you are staying, but the Fairmont Copley Plaza adds a high class element to the trip!
Review 46:
This hotel is in the perfect central location to access all that Boston has to offer. Walking distance for those so inclined to the Freedom Train, The Garden and Common and Fenway Park. The hotel itself is in a national registry building 100 years old but fully modernized. The service is spectacular. Fairmont Copley Plaza is know for its canine greeter Catie Copley a black labrador owned by one of the doormen who lounges in the lobby and greets the clients and their children. This was truly a wonderful hotel and great location.
Review 47:
I have stayed here multiple times and love it every time. I am a Fairmont Premier member, and used a room upgrade certificate. We were upgraded to the museum of science, suite and WOW! It was gorgeously decorated and obviously quite spacious. It was a shame we were only there for a weekend getaway! Staff is always very accommodating and very helpful. Cannot beat the location, right in the heart of Boston. If you are coming by train the Back Bay Train station is located only a block away. Once again a wonderful stay, Fairmont will get my business again next time I am back in Boston!
Review 48:
Although it was rainy and cold day at the end of may the Fairmont hotel was warm and friendly. The hotel was just so impeccably beautiful and the room so classy and homey. The bed was unbelievably comfortable. The service was also outstanding as was the restaurant. An added attraction for me was katie copley the black lab who greets you when you arrive. I have 2 labs myself so I was so excited. I had no idea it was a dog friendly hotel. I hope to visit boston again and would not even try another hotel. We had relatives staying at the ritz carlton which was also quite beautiful but the room was not anywhere as nice as the Fairmont.
Review 49:
My family and I arrived early in the morning at about 10am. Most hotels these days won't let you check in early, the Fairmont was the exception. Lisa the front desk "trainee" noticed we had children in tow, she asked for my number and told us she would call as soon as a room was available. We went across the street and had breakfast and when we were finishing the phone rang. Our room couldn't accommodate both a crib and a roll away so Lisa had our room upgraded. When we went to our room the crib and rollaway were already set up. Don't miss the Oak bar in the Lobby. My waiters name was Kirk and he served me the best beer in my life and kept my needy family happy. The beer comes with a hot soft pretzel hanging off the front on the glass. I will be going back to Boston in September and will be staying at the Fairmont.
Review 50:
Our family of four stayed at this hotel on our recent visit to Boston. The rooms are quite spacious and nicely decorated. Particularly outstanding are the concierge services with regard to directions, restaurants and obtaining tickets. All the staff were found to be friendly and helpful. I would highly recommend this centrally located hotel.
Percentage of Positive Reviews:
| 176 | 29,846 | 29,848 | 29,848 | ... [The rest of the reviews are omitted]
| 60% | [
176,
1177,
1755,
2492,
3165,
3618,
3934,
4596,
5210,
6223,
6653,
7240,
8232,
8700,
9377,
9912,
10285,
10878,
11767,
12394,
13237,
14197,
14485,
14583,
14916,
16080,
16470,
16603,
17417,
17694,
18244,
18745,
19480,
20300,
21171,
21661,
22035,
22552,
22949,
23210,
24115,
24815,
25057,
25180,
25928,
26855,
27401,
28002,
28653,
29492
] |
2515627 | 2515627 | You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?
Reviews:
Review 1:
We checked in and entered our room at about 4pm and found that there were no towels anywhere in the room. We called the front desk immediately and asked for them to be brought up as we were tired and needed to shower. Two hours and four more phone calls later, still no towels....we ended up using the hair dryer to dry ourselves. No explanation or apology was ever given, the front desk even sounded annoyed by our calls. No towels, but well stocked with hair dryers and toilet paper to dry yourselves.
Review 2:
I stayed for 3 nights and had to change the room 3 times, first it was noise coming from the room above me, second it was clogged toilet which they could not fix in 2 hrs, that too in morning hrs.. you could understand, third time it was the shower not working...The hotel itself is great, its a boutique hotel, curtains, linens are different in a better way. All the three rooms were designed with Orange theme...location is good, although it says right in middle of Gaslamp quarter but I would say its good 10 minutes walk...and given San Diego Downtown is not the safest one, I wouldnot recommend walking. There are few restaurent near hotel but they are not the best. Parking is valet only and $32 per night. I dont agree that the hotel matches 4 star quality, service is horrible for the price you pay.. Indigo hotels are nice but this one certainly doesnt live upto all the hypes
Review 3:
I just return from a five night stay at the Indigo Hotel. I arrived early and the room was not ready. The young lady at the front desk (Cree) was very professional and courteous. She suggested several options for us to occupy our time until the room was ready. The hotel was clean and in a great location. It was in walking distance to the convention center, seaport village, the heart of the gaslamp district (5th street), and mall. The rooms were clean and well appointed. The only negative I have is that the maid service was slow. Our room was never ready before 5pm. After being at the convention center all day to return and the room not be cleaned got old real quick! Other than that, everything was perfect. The gym, relaxation room and outside bar are all on the 9th floor and were a welcomed treat. Internet service is free and the have two computers in the lobby for guest use. The restaurant food was pretty tasty also. The whole staff was very friendly and helpful with information about the area. I would highly recommend this hotel to anyone visiting the area.
Review 4:
My husband and I planned on staying at Hotel Indigo for one night while we visited with friends in downtown San Diego. As a matter of fact, our friends recommended the hotel. It is snowing in the mountains that we must drive through to get to San Diego and we decided it would not be safe to travel. My husband called the hotel this morning and the manager absolutely refused to either waive the $206 charge or provide a credit for a future stay. He was inflexible and unwilling to accomodate our request. We will never stay there in the future and will certainly tell our friends to never recommend Hotel Indigo again.
Review 5:
The worst customer service I've ever experienced. I would not recommend this hotel to anyone.
Review 6:
I reserved this hotel through an online booking service with a rate that was not refundable or changeable. That's fine, I understand that certain low rates come with restrictions and limitations. However, the hotel refused a request to change my arrival date by 2 days so I could attend my father's funeral. I think this shows an astounding lack of sensitivity or customer service - how can you stand behind corporate policy to this degree? I don't know if the Indigo hotel management could not or would not make a change - or if it was an Intercontinental corporate order. Regardless, I will never again stay at any Intercontinental property and urge you to avoid them as well.
Review 7:
Pros: Very modern, clean, nice decor Cons: No hot water- I informed the front desk two times. Both times I was asked if I let the water run long enough to get hot. I left the water running for almost 5 minutes and it never got hot enough for a shower. The second time I called they sent an engineer to test it. He had to check something downstairs. After about 45 minutes, the water was hot. However, the next day it was cold again. The engineer informed us that it was because they were a LEED certified hotel. I do not know how you can be LEED certified and then ask a guest to run their water for a long time for it to get hot. This was definitely not a 4-star experience. They did compensate us with breakfast certificates and asked if we wanted to transfer rooms.
Review 8:
I booked Hotel Indigo purely on it's excellent Trip Advisor reviews and was not disappointed. We had a corner suite that was unbelievably large with views over Petco Park. Everything about this hotel was great-location,staff,friendliness and cleanliness Breakfast menu while not extensive, was very well done. Loved the yoghurt parfait Would stay there again anytime
Review 9:
After we checked out, the hotel charged us over $2000. without notification for water damage caused by a leak in the room! Even though we had a receipt that showed we had washed our pooch at a local dog wash, they claimed afterward that we had washed her in the shower! If you stay here take photos when you leave of everything and protect yourself from spurious charges. Caveat rentor.
Review 10:
We arrived early after travelling 12 hours and were happy to see that our room was ready and we could go up and freshen up. The Bell Hop was pleasant and took the time to ask us if we had any questions and answered them all. Each employee of the Hotel Indigo truly went out of their way to make us feel welcome. The rooftop lounge overlooking the Petco Park, though small, is a great spot for before dinner drinks with a view! The bartender came down and ended up becoming our server for dinner and made our meal a pleasure. And, last, but not least, the room itself was fun and funky, yet more than comfortable which is not always true of "boutique hotels" in other locales. Started off our vacation on a fantastic note!!! !
Review 11:
I have to completely agree with last reviewer thats a platinum member. Its a 3.5 star hotel not a star. In this district you will have several hotels that are 4 star to choose from. The hotel is located a little out of the way to be considered gaslamp, but walkable. Bar and restaurant really regular hotel standard. service is good, i like the hotel runs on mac everything. rooms are not huge, but decent would be a great hotel for around 100.00 a night off peak.
Review 12:
Just returned from a San Diego vacation that included six nights at this hotel. Everything was perfect. The room and amenities were modern and welcoming, and housekeeping kept everything spotless. No noise at night- we slept peacefully. We didn't rent a car, so the close trolley stop ("Park and Market" location) and great breakfast spot nearby (quick walk to "Cafe 222"- fantastic!) were more than welcome. At check-out the staff assisted us in hailing a cab. Also, we were without a computer, but the ones in the lobby area were complimentary and staff helped us print out tickets to events. Monica- one of the front desk employees- was always going above and beyond for us. Can't wait to return next year!
Review 13:
The location was out of the way from anything remotely interesting or convenient. Each day, the service (or lack thereof) was worse in the 3 nights I stayed. Room service never answered the phone, and I would have to call front desk each time to order breakfast. The tray arrived without silverware, napkin, cream or cup. One day, they never even cleaned the room, even though I left at 7:30 a.m. and put the sign on the door to clean. Very few amenities and no service at all.
Review 14:
A friend and I stayed here and could not have been more pleased! The rooms were stunning and the service was great! Dieter took amazing care of us and I would not hesitate to recommend this hotel to anyone.
Review 15:
Great hotel, great location, great rooms. What really makes this hotel stand out however, is the exemplary professionalism of the staff. I stay in hotels approximately 180 days per year, and the Hotel Indigo staff is of the highest caliber. Always ready with a smile, knowledgable, articulate, and motivated, they provide a case study of how a hotel front desk should perform. Of particular note, Peyton stands out among her peers, a considerable challenge, given the abilities of her co-workers. Pete Captain, Jetblue Airways
Review 16:
The hotel only opened in July 09 and is beautifully decorated, fresh and clean. The roof terrace is fabulous overlooking the base ball stadium!. The staff were very helpful and knowledgable. We had pre booked and paid but didn't know that there would be an additional charge for parking. The desk manager accepted that we hadn't been told about parking and waived the fee.
Review 17:
We stayed at this hotel for 4 nights and were pleased with our choice. The hotel is very modern (although the rooms are a little dark) and comfortable. There was an acoustic guitar group playing on Thursday night in the lobby area which was good. The hotel is very well located for the Gas Lamp district which really buzzes at night with a great range of bars and restaurants. We were also able to go to Padres baseball match which was fun (alternatively you can watch it from the hotel rooftop bar). We didn't have a car but we were able to find our way around the tram and bus system and it was cheap only $9 for a 2 day unlimited pass. Several of the stops are nearby. The only downside was that there was not an inroom safe - we assumed that all hotels in cities would have this facility nowadays.
Review 18:
After a 11 hour flight all we wanted to do was go to sleep. A straight forwardvrequest for an expensive hotel you would reckon ? The first 2 room we had were next to ice machines that were powered by merlin engines and the bed in the room next to it vibrated. Our only choice was to upgrade, which we only found out later was to upgrade the view. This room was on the top floor but we were kept awake all night by music form the bars and traffic noise. The windows might as well have no glass in them. There is also a bar terrace halfway up the building just to make sure you cannot escape from the noise. If you dont plan to sleep in the room then this is a perfect hotel as it is clean and modern, next to petco, etc, etc. The staff are well aware of the noise issues and have excuses to the ready. Pity i prepaid via trivago otherwise inwould have left straight away. Try omni or the marriott.
Review 19:
The feeling at Indigo is fresh and new. The staff have yet to settle into a rhythm (the front desk didn't have a key for the cash drawer and seemed a little distressed) and could be a little bit more personable, but were professional and courtesous. The 9th Floor bar was cozy with the fire tables, but I didn't appreciate using a short plastic cup for my $11/glass of wine. The best aspect of Indigo were the canines that seemed right at home. A good option for people who travel with their pets.
Review 20:
We stayed here for Valentine's day weekend....The room was breathtaking and the views were unreal!! Ambiance is relaxing and upbeat. Staff was accomodating and super responsive to our needs. We were within walking distance to many of our favorite hot spots... Parking is so easy with valet. Could have stayed there all week. The best hotel in Downtown San Diego! Best part is when you return to the hotel the night is not over, There is a swanky bar downstairs with street/corner view and one on the 9th floor with a city view, music and heatlamps...perfect way to end the evening. Oh, and the Aveda products in the room are a breath of fresh air from many other hotel brands....Hope you enjoy your stay as much as we did!
Review 21:
Nice, very modern rooms. Located at edge of Gaslamp, so close without all the extra crowd noise. Super friendly staff.
Review 22:
This hotel is located close to a dozen or so restaurants as well as the baseball park. The room was pleasant, the bed nice and the staff very friendly. The hotel was also pet friendly as even the staff had their dogs with them. The shower however had absolutely no water pressure. All in all, a very nice hotel. I would definetely stay again.
Review 23:
Guest relations unavailable to help with unanswered questions. No towels available, air conditioner not working in beautiful room and it was scorching hot in July, noisy streets for 2 nights, it was a very bad experience for such a lovely hotel.
Review 24:
My Team in Training group from Miami staying here for the San Diego Marathon Weekend, and we really enjoyed this hotel! Walking to everything in downtown was easy: ballpark, convention center, gas lamp's night life, and Seaside Village. The hotel is totally clear, the rooms were very nice & comfortable, and the staff help us feel welcome!
Review 25:
We traveled to San Diego for a business trip for a week. The staff is absolutely the best taking care of any needs you may have for your trip. The atmosphere is young but older people fit right in. It is very clean, and modern in decor. We didn't eat at the Bistro but the food did look wonderful. They had a trendy coffee machine in the room with different coffees and teas. Would have like just a regular type. We thought the 32 dollar a day automatic parking fee was pretty stiff and by the time you kept tipping the valet, it really got expensive. ALL IN ALL, IT IS A GREAT, NEW, MODERN PLACE TO STAY. Allowing the family pets in the rooms was quite unique also. It was nice to go to the 9th floor bistro and see family pets with their masters enjoying an evening on the ruff (I mean roof)
Review 26:
My husband and I stayed there for one night in December. We LOVED it! We got it on Priceline for 99 bucks a night. It was worth every penny. Such a beautiful hotel. The rooms were clean and gorgeously appointed. I have never seen a hotel room with hardwood floors. Would recommend it to ANYONE.
Review 27:
Very nice rooms with hardwood floor. The bathroom was amazing with a spectacular shower. Liked the security feature that only allows you to access the floor you are staying on via elevatgor. The fact that the ice machines were located on the even numbered floors only was somewhat of a drag. A great deal if you are a member of AAA. The service was okay, depending on who you dealt with. Valet parking was $32/day, but that was to be expected. Overall, it was a great experience and highly recommend it. I would also highly recommend the Thai restaurant on the next block. Excellent service, reasonable prices and the food was simply divine. Danielle and Sylvie Nova Scotia, Canada
Review 28:
Great Hotel! Large, beautiful suite with separate living room, big bathroom and extremely comfortable bed. Excellent closet space. Furnishings very hip and trendy. Excellent location. Above all, fantastic staff. Everyone at reception went above and beyond to take care of everything from the moment we checked in until we left. Always greeted by name and very concerned about our needs being met. Have stayed in many hotels in San Diego and would choose Hotel Indigo above all others. Would highly recommend.
Review 29:
Stayed here while attending a conference at the San Diego Convention Center. Very short walk to Petco Park ballpark and easy walking to many restaurants, shops and pubs in downtown, along the Harbor and on 5th Avenue. Also close to Horton Plaza shopping center. Room was modern and very clean with a very comfortable bed. Good size bathroom with shower only, no tub. Hotel has a roof deck on the 9th floor where you can have a drink and see into the ball field. Great viewing for the fireworks when they have them at Petco. Small gym and meditation area on the premises. Restaurant and bar in the lobby with cool windows that open up to the outside.
Review 30:
I spend about 50% of my time traveling for business and I have to say the week that I spent in this hotel has been an absolute breath of fresh air. The people at here really love what they do!!! A few team members that truly stood out for delivering excellent service are: Darren- always smiling and extremely helpful. Dave- terrific service with check-in and great interactions with your guests Peyton- very pleasant and accommodating Buckeye- very energetic and happy, he obviously loves his job! Mike, Evan and Matt in F&B spot on with their service and all went out of their to make sure the group enjoyed their week. Alysandra (sp? )- with the valet service. No matter the time of day, she had a huge smile on her face and was happy to interact with any guest. I look forward to the next time that business brings me to San Diego!
Review 31:
A quiet location a few blocks from the gas lamp with a wonderful front desk staff made for a pleasant two night stay in San Diego.
Review 32:
We love Hotel Indigo and stay at them whenever possible. Love the how modern it is! And love the hardwood floors rather than nasty carpet. Bathrooms are always very clean and modern and love the Aveda products. This location did not dissapoint. The downsides of this location is that the only parking is $32 valet partking (daily). We did not mind since my company was paying for it. Also, the cleaning habits were a bit odd. The first day, they didn't come by until 6:30pm and by that point we said forget it, and the other two days they came before noon (we were gone) but they never did return the room to how it was originally, and that kind of bothered me. They didn't put back on the throw pillows, they didn't return trays or appliances to the original places, and they didn't put the ironing board up. A small inconvenience, but I just found it a bit odd. However, I would definitely stay here again. The location was perfect!!! Easy walking distance to Petco park, and the Gaslamp district. Loved it.
Review 33:
Friendly Helpful Staff, Great Service, Clean, Comfortable Rooms, Great Bar/Restaurant, Good Location, Only bad thing was valet parking at $35/night, but plenty of inexpensive parking nearby. If I go to San Diego again I would not consider anywhere else.
Review 34:
Modern, new, and efficient rooms. The hardwood floors are a nice touch. Staff was very friendly and helpful. The gym had only a minimal amount of equipment, although it was clean and well kept. The rooms are a decent size, not small but not huge (maybe 300 square feet). This hotel is technically rated a 3.5* - likely because it does not have a pool - but I would say that it should be more like 4 or 4.5*. Location is 4 short blocks away from the main part of the gaslamp district.
Review 35:
I visited Hotel Indigo back in February of this year and had a pretty nice experience. My ONLY big complaint was there was someone had their dog in the next room and let the dog drag its leash around the wood floor from 4am-6am. It was very irritating. Also check out time was at 11am and housekeeping was knocking at doors at 10:15. Other than that, everything was great. Amazing customer service and that is what will get me to go back again.
Review 36:
The hotel staff was excellent. They are exceptionally pet-friendly. In fact, Sergio went out of his way to give our dog some special attention. And, took the time to show us a special pet "relief" grass area on the 9th floor patio. The hotel itself is very modern, clean, and "green." It's in an excellent location. For the level of service we received, the condition of the property, and pet-friendly policy, I would have expected to pay a LOT more. I would recommend this hotel/location to anyone! (A special thanks to Sergio, Darren, and all the friendly staff!!! ).
Review 37:
This hotel is so new that you cannot find anywhere else that gives you as much for the price, but I assume the low rates won't last forever. And it's an environmentally conscious building! GREAT location for nightlife and absolutely amazing modern interiors. Beautiful gem in the sea of the Gaslamp district. I cannot recommend this place enough. If you can do it, the Terrace Suite (#916) is the cream of the crop, and gave my girlfriend and I an experience we will never forget for a very special weekend! We'll definitely be looking for an excuse to return!
Review 38:
I would like to take this opportunity to thank you and all your staff for the wonderful service last night at Hotel Indigo. We greatly appreciated your willingness to accommodate our requests and to make sure that all of our guests were satisfied. The appetizers were delicious and the atmosphere of the bar enhanced the overall success of the event.
Review 39:
This hotel is very cute. It just opened but it already is getting a little bit dated and worn down, But beware!! if you you are going here for a nice quiet stay this is not the hotel. We experienced a very noisy room. We had tons of noise coming from both sides. I had to get up at 2am and change rooms. We were with friends and they chose to stick it out but i absolutely refused because neighbors were obscene!! I was charged 250.00 to sleep in a room for just five hours. In my new room i could still hear the neighbors, but i was so worn out i just toughed it out. If you are up for a cute fun place to stay and do not mind the noise this would would work out well. Great area and lots of places to hang out at. I'm sure there are better places to stay though for the buck
Review 40:
I called specifically to ask if this hotel was "kid friendly". They said "yes". That is a joke. We arrived around 1PM. The kids were hungry. They do not serve lunch. They also have no kids menu for dinner. The reception desk was not friendly. We tried to send a fax 2 times. We found out they didn't send it at all. What service!!! No coffee in the room as advertised. Their excuse was "We are out of Coffee, nut you can come to the 1st floor and get some. Nothing for kids to do. Not even as much as a coloring book! The room service menu is a joke! They never did a complete job of cleaning the room. If this is how they treat Priority Club members, I would hate to see how others are treated. Oh yes, there is a valet charge of $32 a night. What a rip off. Never again.
Review 41:
We were upgraded to a suite that overlooked the San Diego Padres stadium. The rooms were big, hotel is new, and staff was really nice and helpful. There is also a rooftop bar with a great view of downtown. We will definitely be back!
Review 42:
Checked in and room not clean (dirty rag on table and someone else's razor cap in shower)... Reported to front desk and room was to be recleaned... Came back hours later and room open/door not shut and my luggage was in there and room STILL NOT CLEAN -- same used razor cap in shower... Promised by front desk manager that room would be comp'd by hotel... Months later now and last phone call not returned and never received money back... I travel frequently and have not experienced service this poor....
Review 43:
Pleasantly surprised, A+ hotel service from the valet runners to the front desk. They always had a smile and was ready to assist anything. The room was great, modern and clean, a definite change from my normal sheraton and marriot. Wished we stayed in a better room with a view. Only downside I can think of is no rooftop pool for this hotel.
Review 44:
Hotel smelled horrible!!! Hotel was beautiful to look at but will never stay there again due to the smell. Also, our key only worked for 24 hours at a time which forced us to go back to the desk everyday for a new one. Never again!
Review 45:
Recently opened, the decor everywhere in the building is top notch and stunning. Absolutely every staff member we met had a welcoming smile and was eager to please. They will not only recommend a great place to eat (Broken Yoke for breakfast was our favorite), but give you directions, or call a cab while you check out and watch for it for you. We stayed Halloween weekend and aside from the Monster Bash going on a few blocks away, our room (and the entire hotel) was quiet and offered a great night's sleep. The pillows and beds were dreamy and comfortable. My favorite touch was the rich chocolate paint in the bathroom that complimented the colors of the vanity and floor wonderfully. (we were on the 11th floor, the first few floors have blue bathrooms) My only suggestion is to have housekeeping pay closer attention to cleaning the OUTSIDE of the toilet bowl, the window, as well as changing the coffee filter and supplies.
Review 46:
We visited CA to go to the Rose Bowl from Ohio and started our trip in San Diego at the Hotel Indigo. Hands down the best hotel of the whole trip. Excellent, friendly staff, pristine lobby and rooms, the bed and sheets were to die for! Room is cozy yet modern. Good size room and bathroom with great glassed in shower. The price was excellent for what we got. I would recommend self parking (only one block away), otherwise, the hotel charges $32 per night for parking. Hotel room doors slam loud, but I wear earplugs so didn't bother me.
Review 47:
Decided to be a tourist in my own city for a day. When I saw East Village I was a little nervous at first, but it is not too east thank goodness. This hotel was walking distance to everything we wanted to do. It was very modern and clean and I wish we would have had more time to enjoy the 9th floor views. I agree with all of the positives on this site. The one negative I saw that can be true is the noisy part. We were in a corner room and the vent in the restroom can tunnel noise in, like sirens. We could also hear a bit more hallway traffic but not so much that we were annoyed at all. The bed was super cozy and the service was great.
Review 48:
Was in San Diego for conference. Stayed at the Indigo and walked to the conference. Very convenient to convention center, Gaslamp entertainment and the ballpark. Easy to airport and to freeways. Hotel seems new, very clean and quiet.
Review 49:
I only stayed one night but I was very impressed. The hotel was very quiet and clean. I stayed the night to attend a Padres game. The hotel is about two blocks behind centerfield, north of the stadium. My room had a view of the stadium and there is also an outdoor terrace bar on the 9th floor that faces the stadium. Although slightly removed from the action, it is still a great vantage point to catch the action!! Very happy with this hotel.
Review 50:
Really nice. Rooms are beautiful.exceptionally clean, bright and airy. Large bathroom with nice amenities. staff very helpful. I would reccomend.
Percentage of Positive Reviews:
| 176 | 26,978 | 26,980 | 26,980 | ... [The rest of the reviews are omitted]
| 72% | [
176,
691,
1588,
2675,
3306,
3411,
4101,
4881,
5259,
5657,
6395,
6872,
7594,
8084,
8303,
8842,
9227,
10041,
10950,
11460,
12195,
12326,
12681,
12939,
13292,
14098,
14405,
15099,
15620,
16282,
17130,
17273,
18295,
18561,
19057,
19514,
20096,
20669,
21032,
21821,
22606,
22852,
23370,
23725,
23969,
24913,
25464,
26119,
26365,
26822
] |
208552 | 208552 | You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?
Reviews:
Review 1:
I had no idea that when I booked that I would be staying at a drab walk-up quite a distance away from the hotel. I stayed on the 3rd floor of this walk-up and in the morning had to carry all our suitcases and carry-ons down ourselves because, yes, it's true, the "bellman" don't start until 8am. As an Italian-American, I've been to Rome probably a dozen times if not more. This was by far the worst experience I had.
Review 2:
We stayed at this hotel two nights in August. It was by far the worst hotel I've ever stayed in. The room reeked of cigarettes (even though we selected a nonsmoking room) and there was no way to open the little window to air it out. No light came in through the window either, we were in perpetual night. The shower leaked (hope it was the shower, could have been the toilet.) Finally, they charged us for phone calls we didnt make, I think they must have pulled that cheating stunt in the past because when I innocently asked about saying it was a mistake, the guy at the counter (from New Jersey) started shouting at me in a manner that was completely out of proportion to the question or tone it was asked in. My friend with me worried he had mental problems and almost called the police. Avoid this hotel at all costs.
Review 3:
The hotel had no availability for the dates we wanted so they offered us an apartment. I asked what it was like and was told it was decorated like the hotel's rooms and to take a look in the gallery. There was no photo showing how different the apartment was. It turned out to be a horrible dingy room with a dreadful too narrow bathroom and dirty extra blankets. in a street covered with graffitti. In the morning we asked if there was a room available in the hotel instead. They offered us a different apartment. It was better but still nothing like the hotel and far too expensive for what it was. We spent a day and a half of our precious holiday looking for another hotel. Fortunately we found a lovely hotel nearby with a lovely courtyard and at a cheaper rate! We then had a fascinating time in Rome but were sad to have missed so much holiday time worrying about finding a decent place to stay.
Review 4:
My husband and I spent 5 days here over Thanksgiving 2011. It was a perfect location to see all the sights. We could walk to most everything we wanted to see. The rooms are beautiful and ours (with a balcony on the 6th floor) had a wonderful view of Rome's rooftops and St. Peter's Basilica. The breakfast in the basement is terrific, the front desk very helpful and the views from the roof top terrace the best! The biggest treat was watching the market change to nightlife each day and back again.
Review 5:
If you go to Rome - stay there! It is small, nice, very good staff and the balcony on the roof was the best part. From there you can see the center of the town. The price - not cheap but the quality made it acceptable. Campo di Fiori is close by. And may of the other sights in Rome are not far away.
Review 6:
My husband and I just spent 6 wonderful nights here and highly recommend this hotel. The staff was very accommodating, especially Gabrielle, and were always available to help us with dinner reservations, great places to shop and booking tours. The location is just perfect - near great restaurants, major sights, stores, and within walking distance of most of the major attractions. The rooftop terrace is beautiful and quite romantic. Our room was a bit on the small side but had a nice bathroom -besides how much time do you spend in your hotel room when you are in Rome! Even though this is a busy area, our room was very quiet and we never heard any noise from the Campo nearby. It is nice to be able to walk outside and have the great marketplace right outside your door! We would return to Hotel Campo De' Fiori next time we plan on visiting Rome. It is a gem in the center of the city!
Review 7:
After our port intensive Med cruise it was a relief to have such a haven as this hotel to unwind for three nights. We loved our top floor room with it's own terrace and the access to the fabulous large rooftop terrace was right outside our door. The terrace was not only a great 360 degree view of the historic area of Rome but it was such a great social place to join others over wine in the hours leading up to sunset. Magic. The staff is so helpful and made us feel so welcome there. Highly recommend this boutique hotel.
Review 8:
Just back from a long weekend in Rome and stayed in one of the Hotels Apartments - only a short distance away from the Hotel. We had picked the attic apartment so knew it was going to be up four flights of stairs. The climb was worth it as the apartment was lovely. A lot bigger than i expected and very light and airy. Great kitchen and Bathroom too. Only steps away from the market and the bakery was on the corner of the street - well worth buying your bread from their fresh in the morning. The fact we could also use the hotel roof terrace was a bonus too as this was a wonderful surprise - the views over to the Vatican were wonderful Can only agree with everyone else on the staff - very helpful when we arrived, showing us the directions on the map, taking us to our apartment, keeping our bags and letting us use the roof terrace on the sunday afternoon after we had checked out. Perfect location to be able to walk everywhere. I would thoroughly recommend this hotel and apartments to anyone. Linda
Review 9:
We stayed in Hotel Campo De' Fiori in November, 2007. We loved the location and the friendly staff. The rooms were reasonably priced and had a great view from the terrace. Breakfast was included daily. The rooms had modern conveniences yet the hotel had a very quaint feel. I highly recommend this hotel and this area for your next visit to Rome!
Review 10:
Attracted by the website we chose Campo de Fiori hotel for our 5 days stay in Rome. As we came with our 2 kids they offered us an appartment next to the hotel. As we learned very soon, the appartment had little to do with the rest of the hotel. Even on a sunny day it was so dark that you needed all electric lights switched on. But the worst was the noise. Just outside are two popular bars where people were hanging out every night until very late. Even through the closed windows you could hear every word spoken. Difficult to sleep! The service was rather cold, not cordial like in the many other places where we had been staying in Italy. Also, we had ordered an Italian-speaking private tour guide in order to visit Caracalla bathes and Catacombs. Instead we got an English guide who wanted to show us the Colosseum... All in all not a positive experience.
Review 11:
We've spent a beautiful long week-end at the hotel and had an absolutely perfect team who helped us in any case. If you're visiting Rome with little kids, the hotel is a great spot to stay, although the rooms are not huge (but very clean). You can start your day with a rich breakfast which is far beyond the poor Italian average, get the right informations from the excellent crew to avoid the classical ripoffs, and then off you go: All the sights are in walking distance with a stroller, and relaxing on the terrace after a long day is just outstanding. The hotel provides a taxi service to FCO with additional children seats (fixed price, child's seat included) and a perfect baby bed in the hotel room (additional price). Even the still mineral water is suitable for baby needs ("acqua oligominerale"). If your baby could choose: go for it!
Review 12:
What gem of a hotel. The staff went out of their way to help us with dinner suggestions, reservations, tour guides etc. Can't say enough about this boutique hotel and its staff. If I say too much it will get booked and I may never get back in. Enough said!
Review 13:
Great service lovely reception team and breakfast was beautiful and lovely lady who waas serving at this time. We stayed three nights on our first part of our trip then three weeks later decided to leave where we were and headed "home to Rome" that was how we felt about Hotel Camo di Fiori and Rome as a city. Highly recommend this boutique hotel which is so comfortable and centrally located. Thanks for having us we didn't mind paying the account :):)
Review 14:
We booked a twin room just for one night. Most of all we expected to be confortable and nicely treated. We made the reservation directly whit the hotel but when we arrived they had an overbooking. They give us a room with just a bed and a toilett as all services but they made us a big discount: 10 euros from the price of the "apartment" (an old, small room, unconfortable bed, cold with just one jurassic heater). On the top of it, they were rude and reluctant to give us the voucher for the breakfast. DO NOT GO, for sure you deserve a better stay in Rome!!! !
Review 15:
We stayed here for 5 days in early May, I had chosen the hotel based on tripadvisor reccomendations, not something I have done before so was slightly nervous. However prior to our arrival I had contacted the hotel on several occasions with various requests. Each time I received a prompt, helpful and friendly response, which eased any concerns I may have had. On arrival we were greeted by the lovely Valentina, who along with all the staff made us feel pampered throughout our stay. The hotel itself is beautifuly appointed both public areas and the rooms, with the pretty roof garden as a bonus. Location is excellent for all the main tourist sites and was also close enough for us to walk acroos the river to Trastevre most evenings. I would struggle to fault this hotel on anything.
Review 16:
Wonderful small hotel in the perfect locaion to walk to the Vatican and ancient Roman ruins. The staff was very friendly and helpful and the room was quite nice with a breakfast included. We will definitely stay here again.
Review 17:
Campo de Fiori is a real find!!!! The rooms are very comfortably and elegant and we had a romantic stay! The location is excellent and in the evening feels like returning home. The staff is great, Valentina, Guido, Matteo, Angelo and Barbara are warm and welcoming and suggested us nice restaurants and sighseeing tours. WE WILL COME BACK!
Review 18:
Welcoming, friendly and efficient staff, lovely room with well appointed bathroom and perfectly located for sight-seeing in Rome. What more could you ask for? We thoroughly enjoyed our four day stay at this hotel.
Review 19:
Hotel Campo de Fiori is a charming boutique hotel with an outstanding location in the center of Rome. The hotel has a traditional Old Italy style, but everything is updated and modern. Great bathrooms, breakfast includes eggs, and a helpful staff. The view from the rooftop is amazing, with comfortable furniture, to make a pleasant place to relax. The entire hotel is super clean. Thanks to the staff for their help and suggestions, especially Valentina, who helped us get our IPad connected to their free wifi.
Review 20:
great location, very clean and friendly staff, specially mateo and olga. breakfast is very good. beautiful view from the terrace overlooking the city. would stay here again when in rome again next time. walking distance to all major sights.
Review 21:
This hotel was the best part of our vacation! Clean, modern, with responsive staff, the hotel was fantastic. It is centrally located to all the best sites of Rome: Trevi, Colosseum, Imperiali, Campidoglio, Navona, Pantheon, Archs of Constantine, Giano and Tito, the Mouth of Truth at Saint Maria's, Piazza Garibaldi, Spanish Steps, Villa Medici, Piazza del Popolo and Castle Sant Angelo. We walked everywhere, and were never more than 15 minutes from some amazing, incredible site. Loved the hotel, loved the city. The hotel's patio rooftop provides a stunning view of Rome, and watching the sun set and the lights come up over Saint Peter's is worth the trip to Rome and a stay in this hotel. When we needed help, the staff called a cab, provided bus schedules, and made reservations at restaurants and two museums. Cafes and restaurants, sidewalk performers (singing, music, mime, dancing, juggling) are litterally 15 feet from the hotel's front door. It was the best hotel experience in 5 weeks and 6 countries. We'll definitely book this hotel next time we're in Rome.
Review 22:
The hotel was very nice. the staff was very nice too and informative about things to do and places to eat. the hotel was in the middle of alot of piazzas and restaraunts. one thing i liked about the room it has music on demand for free on the tv. the roof top is a good relaxing place to overlook all of rome.
Review 23:
I stayed with my girlfriend at this hotel for a week. We were given a red romantic room with a brand new bathroom. Wifi was available in the room as well as in the lobby. Although we had been told that Campo de fiori square get's busy in the night we slept without any noise. Staff was friendly and helpful. At the check in they advised us to make a guided tour to the Vatican, and it was really useful. We enjoyed a bottle of wine on the terrace at the rooftop with a breathtaking view. Colosseum, Trevi and Spanish Steps are walking distance of 20 minutes. We will definately reccommend it.
Review 24:
My daughter was living in Arricia attending college, so I came out for my 3rd visit to Rome. This was by far the best for many reasons! This place has the best location as you can see from all the other reviews. Paulo and Emanuelle were such good hosts and the nicest people! Both my daughter and I loved the rooms. They were clean and very Italian! It was great to be able to get fresh fruit and veggies every day. Paulo even took us for a ride on his scooter through Rome for an official guided tour. When we come back and we will, we will stay at Hotel Campo De 'Fiori.
Review 25:
We came in mid-February for sunshine, good food, fine Italian service and found all of it. Forty minutes from Fiumicino by car, the hotel provided a fine visual impact, colours, decor and furniture pulling us in at every turn. The Room we had on the top floor had been chosen by us as it had a balcony and a view across the city. Small but perfectly equipped, and very clean indeed. The bathroom was a delight, surprisingly spacious and very elegant. The buffet breakfast was adequate in all respects with plenty of choice and the staff simply could not have been more helpful. Where else but in Rome would the proprietor have led two shattered guests out to show them his favourite local restaurant on the evening of their arrival? Taking everything into account, this was probably the most pleasant Italian "city centre" hotel we have stayed in, and we have been visiting Italy regularly every year since 1980.
Review 26:
Opening the windows in the evening to the sounds of music and nightlife was magical. The roof terrace was the perfect place to enjoy wine and appetizers from the corner deli. We fell in love with this very special hotel and location in Rome. Rooms were exquisite, location ideal and service warm and accommodating.
Review 27:
I cannot say enough good things about the staff at this hotel. They are outgoing, attentive to guests needs and always cheerful and willing go the extra mile to make our vacation in Rome perfect. The hotel has a great central location in Rome with easy walking to all the great sites as well as shopping. I highly recommend this hotel to anyone wanting a good experience in Rome.
Review 28:
We loved this hotel's decor and location. It was great, there is an awesome farmers market everyday in the square right next to it. The location is unbeatable, 5 mins walking from most of the best attractions in Rome. The rooms were a bit pricey given the size of them but you are paying for the experience and location. Hotel staff is very nice and friendly (Oliver, Andrew, Gabrielle). They gave us great recommendations, one was for a personal Vatican tour that was unbelievable, which made our entire Rome trip (and no I'm not religious nor into art).
Review 29:
my wife and me had a very pleasant stay at hotel campo fiori. it is situated very central. within a 15 min walk you can reach almost all touristic attractivities of rome. our room was not that big, but we did not care, we liked it a lot. very romantic, with a top level bathoom. the staff of the hotel is vigilant, pacient and extraordinary helpful. they recommended us brilliant restaurants very close and off the touristic tracks: just to mention two of them: roscioli (famous for stinky cheese and prosciutto ...delicatesses, noodles and outstandig wine accompaniement very italian!) or il san lorenzo (very delicious fish from the island of ponza, little expensive but top top top!) .... when we come back to rome, we will book this hotel again for sure. tip: saving money by online bookin ;-) greetings to the stuff, n+h nowak PS they offer a pick up service from the airport (you cant get quicker to the city ...!)
Review 30:
I would so recommend this hotel for the location, the accomodations, the friendliness of the staff and the amazing roof garden. I thank Travel Advisors for sending us in the right direction in the first place
Review 31:
We were very impressed with the welcome and were blown away with the room, first class, very quiet (we slept in the first morning as it was so dark and quiet and the bed was so comfortable). Very nice bathroom. The highlight of the hotelthough is the rooftop terrace which provides a great view of the city, the piazza beside the hotel, and a great place to relax, have a drink and chat to fellow guests. Central location is a real bonus as it is an easy walk around the main sights of Rome. For the quality of the hotel, great service and central location this hotel is a real gem and great value.It doesn't matter there is no restaurant or bar as there are plenty right outside.
Review 32:
I just returned from a 5 day stay at this hotel. I am a classical orchestra conductor (Albany (NY) Symphony, London Philharmonia, Bulgarian National...) Upon entering this story book hotel I was struck by the fact that classical music was playing in all the common spaces. I knew that someone here knew what they were doing, techno music would have distracted from what the ambience reflected, and what the feeling and caring the hotel wanted to give its guests. A beautiful experience in the hotel which is surrounded by the Piazza that by day is a Flower Market and after Siesta is transformed into a very Romantic hideaway with wonderful restaurants and Italian music. Accross the street is the famous Piazza Navona. The rooms on the top floor have balconies that overlook Rome - also a roof deck to indulge in Prosecco all night - very special. I would never stay anywhere else in Rome.
Review 33:
We just returned yesterday and had 3 wonderful days at Hotel Campo de' Fiori....we stayed in Room 602, a beautiful room with private terrace. The view from the Rooftop terrace is amazing and the antique decor in the rooms make this a very special stay. The staff was so friendly and helpful. We had 3 tours arranged by the hotel and I can't speak highly enough about what a special experience that was....our group of 4 were met at the hotel by Luciana the private tour guide and our reservations etc were all set for a 3 hour tour of the Vatican....it would have been so overwhelming without her guiding us. The area is fantastic and the hotel's recommendations for dining are great....we just loved this location and the hospitality....I must have looked at over 200 hotels in Rome and there is no doubt in my mind this hotel was THE BEST CHOICE!! !
Review 34:
My wife and I have just returned from a 7 night stay in Rome and Campo was a perfect choice. Friendly staff and cosy feel is just what we like. Rooms are small but excellently furnished. Very clean too - the maid was excellent. Breakfast is typical buffet style, with meats/cheese/scrambled eggs/cereals and so on. All ver tasty. Location was perfects and we were able to walk everywhere we needed to. We booked a top floor room with a private terrace (602) and was perfect! If we return to Rome this is where we would stay. This is a beautiful small hotel - strongly recommended!
Review 35:
Very nice location. Very kind staff members, always ready to help, The room was nicely decorated, with style, very clean. We stayed on the sixth floor enjoying a small balcony where we could relax, read, have a drink and watch the sunset. On the rooftop there is a quite large terrasse on different levels offering different views (360°) of Rome. Even if located in a quite busy area, the ambiance was very quite and relaxing. Many nice restaurants in the area and all main sites to visit within walking distances. Breakfast room is located in the basement. We would have preferred on the rooftop like in many hotels in Rome but it was ok, nice decoration, Italian way, nice light music and finally the most important was a simple but nice buffet. (Only cold dishes). The only "-" comment we would make concerns the supply of soap/shampoo in the bathroom which are quite (too) limited.
Review 36:
My husband and I stayed here for the last 2 nights of our honeymoon, and it was wonderful. This was the perfect end to our honeymoon. We had a top floor room with an amazing view of the city. The bed was so comfortable, the bathroom was great, the staff was super helpful, and the breakfast was very good. All in all this was the best hotel we stayed at during our 3 weeks in Italy.
Review 37:
Great central location, convenient for sightseeing, shopping and dining. Stayed in one of the hotels spacious apartments with a full kitchen which came in handy for morning coffee, etc. Our apartment was on the 3rd floor so lots of stairs to walk up which will get you in training for the Cupola at the Vatican!!. We enjoyed the views of the city from the roof garden of the main hotel, its very romantic at night to take a bottle of wine up there and relax. The square below has good restaurants, street performers come and go during the evening and there is a market there during the day.
Review 38:
What this hotel lacks in its room quality it makes up for in superb service and fabulous location. Our family with two pre teen children stayed in one of the hotels off-site apartments. The bathroom was roomy, clean and serviced each day. The bed quality and linens were only average, but extra pillows and blankets were at the ready. Lighting was a small issue in the main living/kitchen area. Just out the door of the apartment was a forno for morning brioche & pizza and the daily food/gift market in Campo de'Fiori piazza offered many fruit options for the kids as well. The location of the hotel/apartment cannot be beat. 10 min walk to Pantheon, Spanish Steps. 15 to Colosseum. Plus, steps from fantastic coffee and restaurants. Lastly the hotel service and warmth was a true find. Great food/coffee recommendations, plus excellent partnership with a tour company. Our tours of both the Vatican and the Colosseum were highlights of the trip for the whole family. NOTE: The area around Campo De'Fiori is buzzing at night...late into the night. If you can handle that all will be perfect because of location and service.
Review 39:
A lovely hotel in a fantastic position we managed to walk to all the attractions easily. The roof terrace is lovely with great views. The room although compact was superb in decor, very comfortable, quiet at night and very clean. (we did have a room with its own balcony which was great). The staff could not have been more friendly or helpfull, excellent in every way, helping us around the city, to and fro from the airport (excellent shuttle service arranged for us). and always welcoming. Extra bonus three excellent retaurants within two minutes walk. The La taverna del Ghetto, and the Brazia both in the same street the Via Portico d' Ottavia + the Osteria ar Galletto in the Piazza Farnese, but make a reservation or go early.
Review 40:
We picked this hotel mainly for it's location and found that we had booked into a real gem. The location was indeed very good - easy to walk to all the main attractions and an easy bus journey to the main line station. We took the limo service offered by the hotal to get from the airport and it was a very easy, hassle free option. The adjacent square, the Campo de' Fiori has a fantastic market running every day - we even brought some pizza herb mixtures home with us! The breakfast each day set us up for the whole day - a nice change from many hotels. The room was very comfortable and had a brand new en-suite - again a real surprise. But the main delight was that the staff, particulary on reception, were just great. They could not do enough for us. They guided us to some great restaurants - nothing mega- expensive but some great food. So a great experience all round! !
Review 41:
We were delighted with the Campo De'Fiori hotel. The room we had (402) was nicely decorated and more spacious than expected.The bed was extremely comfortable and there was plenty of storage space. Thoughtful extras were bottles of water in the (otherwise empty) fridge and a bottle opener (they actually want you to bring in your own wine to enjoy on the roof terrace). There is also a little terrace in front of the hotel if you don't have a head for heights. The breakfast room was a charming place to start the day. We particularly liked the fact that the tables were beautifully set and the soft background Mahler. Not sure where all the other guests were as it was never very busy (not complaining - this was a bonus!). As everyone has noted - the staff are lovely and really help to make you feel very well looked after.
Review 42:
We stayed four days, the rooms are quiet, clean with bathrooms of good quality. The continental breakfast was adequate and was included in the room rate which was very reasonable for Rome. The hotel position on the Campo de Fiori is great with bars and restaurants near by and the nightlife in this area is fun. The hotel is well positioned within walking distance of the Vatican, Colosseum, River and bus services for the City and main railway station. The staff were very friendly, helpful and spoke excellent English
Review 43:
Very well located by the Campo de Fiori, hence pretty much everything you might want to visit in Rome, this hotel is surprisingly charming. The roof top is simply beautiful, and it provides a very nice view over the city. Rooms are on the small side, yet they are well designed and arranged, so that they feel fairly comfortable. Breakfast is above the average for Italy - but then again, don't expect miracles there. The staff is surprisingly friendly and helpful, and they are perfectly fluent in more than one language for the most part. I would recommend it for a romantic and/or family stay in Rome, knowing the price isn't a total rip off on top of everything else.
Review 44:
The location is fabulous, within walking distance of all the major sites. Rooms are small, but standard for Europe. We stayed on the top floor with a balcony, but it wasn't necessary as the roof top garden is a great place to sit and have coffee in the morning or a glass of wine in the evening. The staff was wonderful and the guides they booked for us were very good.
Review 45:
We really enjoyed our stay at this hotel. Staff is really great and goes out of their way to accommodate. Great location, good breakfast, and nice, clean rooms. Rooms are a tad on the small side, but ample enough for your needs with modern bathrooms. Only issue we had was with some loud patrons utilizing the upstairs terrace and literally screaming in the halls. It was past 2 am and we had an early tour. We're on the 6th floor, close to the terrace entrance. Can also be a little loud in the morning when they clean, so if you're a late sleeper bring earplugs or request a room away from elevator below floor 5. Really outside of the isolated incidents the noise is tolerable. Terrace has great views of the city, nice seating area for drinks and lounging.
Review 46:
Great place to stay. Lovely rooms with nice showers, good breakfast, perfect staff and very helpful with excellent dinner recommendations... The Library - small restaurant filled with wine bottles.. and of course walk across the bridge to the other side Traverse.. visit the Basilica and enjoy its splendor as well as its music.. Highly recommend this it is a little off the tourist path.
Review 47:
Incredibly professional, capable, hospitable, courteous staff, especially Adam at the fron desk, who really helped us with a tour reservation. Fantastic room, awesome rooftop terrace with views in every direction. Steps away from the Campo de Fiori square, where there is a great open air market 6 days a week. This is a great hotel.
Review 48:
Hotel Campo de' Fiori is such a lovely, calm oasis with the most helpful and cheerful staff. Our room was beautiful, peaceful and had everything we needed. We have stayed in 5* hotels but this one is best. It is an excellent and dreamful hotel in a very strategic and marvelous position : in the center of Rome, just few steps from Campo de' Fiori, Pantheon or Navona square... Finally, and most importantly, I cannot even express how fantastic the hotel staff was-- to arrange for a car to pick us up and take us to the airport, to help to organize our trip to Sorrento. You can stop your relentless search for the perfect Hotel in Rome right now. This is the one. Serge
Review 49:
The Hotel Campo de Fiori in Rome is a small ,well run hotel in the old section of Rome. Considering the location, it is remarkably quiet with small rooms that are well maintained by the excellent staff. Features include a free breakfast, room safe, refrigerator and a roof deck that in the evening offers a spectacular view of the lit Rome skyline. Contrary to the writeup in Fodor's , we found the staff to be extremely helpful. If you fly into Rome, we recommend getting the hotel to send a car to avoid getting ripped off by cab drivers. You could end saving money and stress. Book early because they fill up well in advance. Finally, the matresses were excellent. ( This was a re-posting of an earlier review to remove typos.)
Review 50:
The final leg of our journey beginning in Nice, France was a night spent at Hotel Campo de Fiori. We had been on a cruise along the coast of Italy on a luxury ship. But we longed for the charm, romance, chaos, and wonderful food of Rome. We arrived early, and our room was ready! This meant we could safely store our bags and head out into the city for some AM sightseeing (everything is in easy walking distance.) We had time to sightsee, have a cafe lunch, and return to our room for siesta before heading out again for late afternoon walking and sightseeing and dinner in the Jewish Ghetto. We strolled back to the hotel in time to join the parties in the nearby piazza. The roof deck is outstanding. The hotel's Italian styling and design feature charming accents everywhere. Our room was small, but romantic. The hotel staff was helpful and friendly. Not sure if there's AC - but it would be hot during the summer if there isn't. The next morning the piazza was alive with market set ups. Truly a Roman experience!
Percentage of Positive Reviews:
| 176 | 31,534 | 31,536 | 31,536 | ... [The rest of the reviews are omitted]
| 90% | [
176,
605,
1439,
2353,
2864,
3176,
4080,
4616,
5636,
5994,
6869,
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8463,
9039,
9839,
10075,
10427,
10653,
11178,
11431,
12516,
12838,
13443,
14028,
14953,
15280,
15672,
16240,
17173,
17394,
18087,
18990,
19854,
20447,
21345,
21740,
22343,
23480,
24227,
25120,
25959,
26491,
27175,
27557,
28330,
28731,
29077,
29761,
30504
] |
203148 | 203148 | You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?
Reviews:
Review 1:
Great staff. Francesco at reception is just a service professional. Anyone wanting to book for a stay should not hesitate!
Review 2:
Regular hotel, good service, nice but small rooms.Take care: it's a noisy street , a hot city and dispite its web site advise that the rooms are provided of "Indiviadually controlled air condicioned" they don't have air condioner in the rooms at all but only heating.
Review 3:
I found Intercontinental De La Ville a very diappointing property. Its a typical 3 Star property with a 5 Star Name. Location is good however the ambience around the Hotel is not that appealing. Maintainence is poor and make sure to flex your muscles before booking this place because on most occassion you will not find concierge services. Restaurant is awful especially for people comming from East or those who prefers Arabic / Asian food. Hotel lack privacy. The neighbourhood around the Hotel have a clean view into the intercontinental rooms Overall i would never want to return back to this Hotel
Review 4:
Have just returned from a 2 night stay at this hotel and had an excellent time, could not fault the attention and service from the staff. We used our ambassador free night and got a room upgrade to a suite with an excellent view - the night we paid for was pricey but balanced over the 2 nights we stayed gave good value. All in all an excellent choice ideally located at the top of the Spanish steps with a metro station close by and all major sites within walking distance. Our second day had poor weather but this did not spoil our trip we just borrowed an umberella from the concierge and ventured out in the rain We hope to return and would not hesitate to use this hotel again
Review 5:
Small, cramped overpriced rooms. In a single room, you get enough room to either put your suitcase on the table or on the bed. If you put the suitcase on the floor (there being no such luxury as a stand for the suitcase) you don't have adequate space to walk to the door... Pathetic service. The "included" breakfast was a joke... Extremely over-priced food. The View is beautiful but the view doesn't fill your stomach or give you a good night's sleep.
Review 6:
it is not 5 star hotel -deffenatly. we got our room after 2 hours waiting, we booked junior suite with terrace with rome view, but we got junior suite with court yard view. (you see windows of other rooms and a restoraunt ). the size of junior suite is like regular small double room in other hotels-very small. in our mini bar we found leftovers of cheese and salamy from the previous guests. on the terrace there were dirty glasses. there was bad smell of canalization from the bathroom.the staff was unhelpfull. we were very uppset. we will never stay there again.
Review 7:
This is the least comfortable place I've ever stayed and I'm a college student, so I've stayed at some sketchy places. I literally had to check and make sure that we actually had a matress and weren't sleeping on box springs. I requested a mattress pad which I never recieved. I've never had so many sleepless nights. Seriously, stay somewhere else so you're not tired while visiting Rome. The location is awesome, but it's so far from being worth it. I read all the other reviews and thought that people must be picky or something because I've never been at a bad IC hotel. But there is and it's in Rome. Whatever you do, don't book it! Read some more reviews and listen to them. They all same the same thing! I should have listened to them.
Review 8:
We stayed here free thanks to a Holiday Inn "stay two nights anywhere, get a free room anywhere" promotion ... Not too bad of a deal trading two nights at a Hotel Indigo in Atlanta for a free night in Rome ... We were staying at mid-range hotels on the rest of our trip through Europe and so were not expecting a 5-star experience here, which some others have complained about in their reviews. This hotel is located very close to the Spanish Steps Metro station, which makes traveling through the city very convenient. Also within easy walking distance to the Trevi Fountain, a bit further to the Pantheon but still not a bad walk. Of all the hotels we stayed at in Europe, this was the most "American," for better or worse. The towels were a little thicker, the bed a little more comfortable, plastic key cards rather than real keys, solid furniture, etc. Lacked a little 'charm' but certainly a solid, comfortable room, with a little balcony overlooking a courtyard. Only knock against this hotel is that once inside its doors, you could be anywhere.
Review 9:
So, we all know that traveling in Europe we need to knock off at least a star compared to their North American counterparts. Well, this hotel is no different. A three star failing hotel, way past its heyday is the best way to describe this place. The first room on the 7th floor was so tiny I demanded a new room, which was finally granted after hours arguing with their less than polite manager, Pico. My new room was also tiny, but had a nice outdoor area. The staff was cold and unhelpful, other than one nice young man at the concierge desk and one lovely young woman who delivered items from housekeeping. You can do way better than the overpriced Intercontinental in Rome if you look hard enough. The place also had a strange smell to it which eventually I became accostomed to. The location was quite good although the entrance to the hotel is rather bizarre as there is barely any room to exit the taxi on a little strip of sidewalk. Overall, I felt ripped off at this overpriced, unfriendly hotel with tiny rooms.
Review 10:
My husband and I spent 2 nights here during our honeymoon. We read lots of reviews (good and bad) and decided that you really can't go wrong staying at an Intercontinental - we were wrong! Location is ok, but hotel is in desperate need of a renovation. We were there in November and the room was extremely hot, so I can imagine how uncomfortable it would be during summer! We even opened the balcony doors to let in cool air but it is incredibly loud outside! Service was ok, but the room was really disappointing (old, cramped, shabby, dark, etc.). They even "upgraded" us from a double to a triple room, and it was tiny! Please don't waste your money - totally not worth it. Take your chances and stay at some of the smaller boutique hotels...you'll get more for your money.
Review 11:
Very tired hotel but in a superb location. It is in dire need of refurbishment throughout. The rooms are small and the ones facing the street are very dark and extremely noisy despite the double glazing! You could not swing a cat in the bathroom - very awkward design and mould on the walls. No room to put your toiletries. The staff were unbeleivably stuck up and very unhelpful unless you keep tipping them. If you dont tip - then dont expect service! Arrogant faces and not a single member of staff smiled!! Definitely would not recommend and not worth the money. Watch the breakfast tariff - if you have fruit, you will be charged 12 euros per person! !
Review 12:
Was in Rome with my wife on 17-11-2010 for 4 days to celebrate our 10 years wedding anniversary, and stayed in this hotel on our Priority Club points. Loved the location, on top of the Spanish Steps, where you get within minutes walking to all the great shops you can dream of for your medium to up scale shopping. The reception staff is top class (except when you get the trainees), and the concierge service very helpfull. All premises are very clean, although a bit old, which is especially seen in the bathroom (although it is still very decent). Some rooms are also very small so be carefull to ask for a larger room if possible. Buffet Breakfast looks gorgeous, although expensive (35 EUR). Didn't try the food though. All in all a very good experience I would repeat.
Review 13:
This hotel is in a great location by the Spanish Steps and is quiet. We are members of the Ambassador through Intercontinenal Hotels. We had a free weekend voucher, which they would not let us use and the staff (other than the young man at the front desk) were rude and unhelpful. The air conditioner in our room was not working and it was hot in Rome during our stay. The young woman at the front desk merely shrugged her shoulders and said "oh well". Finally another woman helped us and they sent a very nice man who attempted to fix the air. They gave us two fans for our room. However for the price we paid for our room, this was unacceptable. It is a nice hotel, clean with a good location, however, the uncooperative staff makes a stay here unpleasant and because of that, I would not recommend this hotel nor would I stay there again when in Rome.
Review 14:
We stayed for a snowy weekend in Rome, just before Valentines. The Hotel was very busy due to the Rugby and the snow was causing delays, but the staff were still helpful and friendly despite the added stress. The rooms were small but comfortable, although the room did get very warm in the night. The Laundry service stained two of my boyfriends shirts which he needed that week for work, but they were quick to offer to resolve the situation - although it ended up taking 5 more days until we heard from them and they had sorted the stains. Location is great for exploring Rome. Would recommend to friends.
Review 15:
First of all, this hotel is a real ripoff. NO services what so Evert included, not even as a Priority club Platinum member! Bottle of water was 9 euro, coca cola smallest ever seen 9 euro. INTERNET which one expect to be included in a hotel that flamma to be five star was 23 euro! But worst of all, the last might we called for a wake-up call at 7:20. NO wake-up call was made and we oversleept with missed meetings and a bad start of the day. The frontdesk confirmed, after a while that the hotel did recieved over quest and that they forgot. The only thing they did was to give a lame excuse and a promise that the supervisor syltor take care of this and come back with some kind of "compensation" as soon as she arrived the very same day. Since then we have heats NOTHING! This is unacceptable for a five star hotel! They caused us a LOT of problem and did not give a damm about it, shamefully bad!
Review 16:
We had 2 nights in the penthouse here. The room looked great. However, the hotel is old and creaky. We heard the elevators moving constantly. The 360 degree view of Rome more than made up for it. The staff was nice, but didn't really go out of their way to make us feel welcome. It's a great value atop the Spanish Steps and a few blocks from the Trevi Fountains. I'd stay here again.
Review 17:
Stayed there as I had a two-for one-night voucher from Inter.Continental to use. Staff does not care about the guests, guestrooms are old and small and would be in a need of a major refurbishment as would the common parts of the hotel. The location, however, is amazing, just a few steps from the Spanish Steps. Go somewhere else if you want service and luxury accomodations.
Review 18:
Stayed here a few weeks ago, expecting a great deal as it's a 5 star hotel. Unfortunately it totally failed to live up to the hype. Our room (standard) was fairly small, and was no nicer than say a Travel Inn/Travel Lodge etc in the UK. The only 'wow' factor was a (VERY) small balcony out of the front where you could look out on the (VERY) busy street with a reasonable view of the Spanish Steps further along. There were no tea or coffee facilities or anything. We couldn't afford to enjoy the rooftop terrace (approx 20 Euros for a cocktail), nor the breakfast (A frankly outrageous 7 Euros for cornflakes!). The hotel itself was clean, and reasonably nice, and some of the staff were very helpful, while others were fairly unfriendly. In summary, the hotel is in a great location but if, like us, you are travelling on a budget and got a room through discounts/promotions etc, it is a real waste of time as the only luxuries (bar terrace/biggest rooms/meals) that the hotel provides come at a heavy price.
Review 19:
This is my second stay at this hotel and it did not dissapoint. The location is great well withing reach of the major attractions and some splendid resteraunts. The rooms are clean and the beds very comfortable. Breakfast is wonderful particualary if you have a table in the courtyard. It is a great place to sit and enjoy the extensive breakfast menu. The staff are all very attentive and polite. The concierge booked tours for us and was able to advise us on the most appropriate tours. There is nothing negative I can say about this hotel as it really is lovley.
Review 20:
Loved the Intercontinental, great location next to the Hassler Hotel at the top of the Spanish Steps. Helpful and pleasant staff who spoke fluent english. Excellent recommendations for dining and for travel around Rome. Nice room, very quiet. Traveled there via the Airport Train to the Termini station and then transferred to the Metro A line for three stops. Very close to the Metro Station. One side note, at the Metro station there is an elevator that can be taken up to the street the Hotel is on. We found out the hard way walking up the Spanish Steps with luggage, oh well, needed the exercise! But the elevator is definitely the way to go. Would definitely recommend!
Review 21:
Stayed for 2 nights 14th Feb 2009. Reception staff very polite and helpful. Room nice, not big but didnt expect so for italy. Small balcony, good size bathroom. Very expensive mini bar e.g. travel plug £6! Dont expect to pay for the use of this. Cocktails £16 each, breakfast £29. Location is excellent - literally at the top of the spanish steps. 3 mins walk from the metro which is easy to use. 1 euro takes you anywhere. Used taxi to restaurant near colesseum 15 euros - 15 min drive. Concierge very helpful.
Review 22:
The location of this hotel is perfect - a very short walk from the top of the Spanish Steps, and within walking distance to all major sites. Also, there is a metro station nearby for those sites not within walking distance (such as the Vatican). The staff were very friendly and helpful. The room was nicely appointed and well-kept. I had a single room, which was very small, but not much smaller than other hotels that I have stayed in in Rome. The bathroom was great - well above my experience at other Rome hotels. The breakfast buffet, which was included in the price of our rooms, was excellent. There was a wide variety of foods and the courtyard in which it was served was beautiful. Had we not been anxious to get out into the city, we would have spent more time just relaxing in the courtyard. I would not hesitate to stay at this hotel the next time I am in Rome.
Review 23:
Classic old time Roman hotel. Very well kept, immaculate rooms and public areas. Staff friendly and helpful. Don't be afraid to use the concierge - extremely good insights and recommendations. Yes, it is at the top of the Spanish Steps, but there is an elevator a few stores to the left of the steps!! Location can't be beat! !
Review 24:
I booked our hotel through lasminute.com "Top Secret" and was disappointed to discover the hotel was the InterContinental, having read several reviews here. However, my reservations were unnecessary. The hotel may not have the typical luxury of a five star, but it is certainly adequate and situated in a fantastic spot. Close to the Spanish Steps and a five minute walk from the metro. Our room, although small had everything we needed, was at the rear of the building and we were woken to the sound of church bells and birds.
Review 25:
From the moment we entered this hotel, the reception was cold, surly and unprofessional. No questions would be answered until a credit card was presented. Disgraceful housekeeping, no replenishment of toiletries, missing robes, unannounced construction, failed promises to correct inadequacies. Overcharged on drinks, feigned and thinly veiled excuses on restaurant service and just generally an overall rude and lazy attitude towards guests. Only one redeeming value was Pino at the concierge desk.
Review 26:
If shopping is your thing, then you couldn't ask for a better location. However if you want to do the tourist thing & not up for walking then the can rank is just outside the door. The hotel provided good service. Roof top bar offers great views of Rome & live entertainment. Service was good and rooms well maintained. Balcony was a nice to have however offered no view.
Review 27:
We really enjoyed this hotel. We got in late due to some delays and missing luggage, but there were still staff members available to help us. The man checking us in was a bit stuffy, but everyone else was very nice and the concierge checked on our missing luggage for us many times. We booked a "grand deluxe with balcony" through Orbitz. The room was not large, but that is expected in Europe. The bathroom was a nice size though and the view from our balcony was very nice. I fretted a lot over this hotel before leaving because of the mixed reviews and found it to be a lot of worrying for nothing. Breakfast was not included with our room and so I don't know what the restaurant or breakfast was like, but the courtyard surrounding the dining area was beautiful and the views from the second floor terrace were great! I would recommend this hotel!
Review 28:
We stayed in hotels in Venice, Florence and Rome and found this hotel to be the worst hotel in which we have ever stayed! They nickel and dime you on everything! The "business center" charges $5 Euros for 15 minutes on their 1 computer; $8.50 for a Coke in your mini bar and $25 Euros for coffee and rolls for breakfast. I made 2 fifteen minute phone calls from my room phone to a Rome cell phone and they charged over $100 Euros!! Avoid this hotel like the plague! !
Review 29:
I have stayed many, many times at this wonderful hotel. On this trip, I was all alone, and the staff took such good care of me!!! From the moment of arrival, everything was just perfect. The front desk staff, the concierge staff, the dining staff, the housekeeping staff all receive highest stars from me. Mr. Giacomo Pica, duty manager, is always mindful of past guests, and sees to every minute detail to make our stays the very best. The new cafe in the lobby is exquisite and the food was fantastic. The new internet room is also a bonus, as well as being able to access it in my beautiful room. Thank you to all the staff for making my trip to Rome another memorable experience. I will be back in May!!! and ONLY at the InterContinental de la Ville!!!! !
Review 30:
Stayed at the Intercontinental for 10 days during yet another Italian holiday and found the hotel to be outstanding. The courtyard bar is the perfect place to start the evening with a gin and tonic or two and found Antonio the waiter to be the most attentive we have ever come across and have stayed in some pretty fab hotels around the globe...so good we tipped him 50 euros on the last night as he made our stay so unforgetable. Located on top of the Spanish steps we couldn't have been anywhere better to wander during the day. Only two down side...room's aren't huge (although certainly not small by any means!) and a good 15 minutes walk to Pantheon Square/Piazza Narvona for the evenings but with the balmy summer nights it was a pleasure strolling back to the hotel at dinner. Only had breakfast once and to be honest for the price you can pick up some pastries and coffee 2 minutes away for about a 10th of the price. I would definately recommend this hotel for those looking for old school Italian glamour and a great location....worth every penny!
Review 31:
I am really a huge fan of intercontinental hotels but this one was a dissapointment.Our room was so tiny that we fell on each other.We even could not open our laggage properly.The bed was small for double bed and old.Generally the hotel needs to be renovated asap.If you are interested in staying in a hotel which is on a good location in Rome stay in this rabbit hole because it is by the spanish steps.Everything else is poor.
Review 32:
We stayed in this hotel three times because we had some free nights on our PriorityClub account. Each time we paid for 2 nights in Junior Suite and took one night for free in a Standard room. 2 times the hotel management upgraded our free night to Junior Suite and so all three nights each time we stayed in JS. Both rooms 641 and 839 were great to stay in Rome, mainly because of their georgeous terraces. It's one of our best experiences in Rome. On the third time they had no opportunity to upgrade our free night and so we stayed one day ina Standard room before moving to our favorite room 641. Standard room is too tiny and I would never stay in such a room. Another problem is that many of these tiny Standards overlook Via Sistina - one of the busiest and noisiest streets in Rome. I guess I could never sleep there.
Review 33:
Found ourselves at the top of the Spanish Steps with a great room and great personal service.
Review 34:
Fabulous hotel! My sister and I stayed here over New Year's 2006. The staff was extremely helpful and courteous! The concierge suggested some wonderful restaurants and made reservations at the museums for us. The breakfast was fantastic! Great location! We walked pretty much everywhere. It it close to several metro stops as well. I have absolutely no complaints about this hotel. I would definitely stay there again!
Review 35:
Small smelly rooms, was woken up every morning by the building work being done to the terrace. Room didn't even have tea/ coffee making facilities or an iron. Our room key was deactivated twice so after a long day sightseeing we had to keep going to see the unfriendly reception staff who didn't even apologise. Internet access is 23 euros for 24 hours and a bottle of water from the minibar was 9 euros. I don't mind paying for quality but this place was a ripoff. Hotel is in a great location but that's about it. This hotel does not deserve its 5 star rating, I've had better service at Holiday Inns (who give you free internet!)
Review 36:
Absolute best service ever experienced! ! Got food poisoning from a local bar and had to go to the hospital. Concierge stayed with us at the hospital to make us feel at ease. Hotel Manager Giacomo super helpful.. Visited us every day and made arrangements for extended stay. We felt the hotel staff went above and beyond any expectaions to help in this situation. (Not to mention this hotel in in a great location.) We were very lucky to have stayed in this hotel. Dont bother looking anywhere else, this is definitely THE place to stay in Rome. Thank you to Giacomo and the wonderful staff at the De la Ville! !
Review 37:
These reviews are all about how expectations are met: all I wanted was a good nights sleep in a good hotel after a very long journey. I booked a single room for 1 night and indeed, I got what I paid for: a single room as big as a shoebox, with a single bed and the bed wasn't even that comfortable. The 'wetroom' (don't even dare to call it a bathroom) was so tiny that you can barely move and the shower couldn't hang properly. Tiles were damaged everywhere. All this at the price of € 200 without breakfast. They charged € 25 for internet use. Service at the desk was aloof but polite. This hotel does not, in any way, offer value for money.
Review 38:
If you are going to Rome you could not be staying in a better place that this hotel! It is situated at the top of the Spanish Steps (Piazza di Spagna), with easy access to everything and everywhere in the city. Our executive room with a small balcony overlooking an internal courtyard, where breakfast and dinner is served, was large, clean and very comfortable. The whole hotel is tastefully decorated and well maintained. All of the staff that we encountered were friendly, helpful and seemed to enjoy their job and were relaxed and courteous all of the time! We will definately be going back there soon. Check out their own website for good deals, but be warned, July & August are very very hot, it was 35 degrees all weekend from 4th - 6th July!!! They have a roof top bar that is not to be missed, even if a little pricey (Euros 19.00 per cocktail! ).
Review 39:
This hotel is in a great location + is really nice to look at but from a service point of view was terrible. I wouldn't recommend anyone stay there. They more or less told us we where wrong when we complained about our clothes being thrown in the bidet during room service - even though we had a photo to prove it. After discussing our issue with the duty manager no-one came back to us. Very very very disappointing.
Review 40:
My wife and I spent three nights at this hotel and to say we were treated like royalty is an UNDERSTATEMENT. The staff ,especially the duty manager, Giacomo Pica, could not do enough for us. Their guest relations manager, Marco, answered all of our questions and was extremely helpful making all of our reservations. We intend to return to Rome this December and would not think of staying anywhere else. The rooms were beautifully appointed and the food was exceptional. We had cocktails every night before dinner on the top floor bar over looking the city....(try the watermelon cocktail). If you have the opportunity to visit this wonderful city, I can't recemmend this hotel strongly enough.
Review 41:
We stayed for 3 nights and had a wonderful time. Room was clean and well appointed, and at the usual intercontinental standard. They are small but that is always going to be the case in the centre of rome due to the age of the buildings. Ideally located at the top of the spanish steps, we walked everywhere, including to the vatican city and this only took 25 mins (35-40 if you are strolling). Minibar as others have said is far too expensive but there are plenty of places to get drinks in the nearby area. II wouldn't pay full rack price for the rooms as you could get better for the same money elsewhere in the city but if you get a good deal then this is a great city centre hotel.
Review 42:
The moment we arrived my son (14) and I were welcomed with warmth and experience. The entire experience -reservations, staff to the Duty Manager was a pleasure . I recommend this Hotel from the Heart. Intercontinental Del Roma truly made our stay a in Rome delight.
Review 43:
Hotel has great potential unfortuantely we did not get to experience this. Our dingy small room was in need of renovating or at least painting! Hotel rooms in the courtyard looked fantastic. As we are ambassador members we felt slighted. I would suggest to anyone booking this hotel to call the hotel directly and speak with the guest relations advisor to ensure you are pleased with the room.
Review 44:
I will make my review short and painless. If you can get this hotel for a good price...GET IT. Dont think, dont look, dont even look for more reviews, just get it. Everything about this hotel is amazing. Location - It is right at the top of the Infamous Spanish Steps aka Piaza de Spagna. There is a metro train stop right there which can get to you the Vatican or the Colessum in no time. Shopping - Dont even have to ask. ..the Spanish Steps are the Rodeo Drive of Rome. To Eat - There are PLENTY of small Cafes, and restaurantes around. We were there in Jan for our Honeymoon, and it this hotel made our trip worthwhile.
Review 45:
Hotel was beautiful and clean. Beautiful and delicious buffet breakfast was included each day. Eating outside was wonderful. Very good service throughout hotel. We had a junior suite and teenagers slept on a pull out sofa that they thought was actually comfortable. Bathroom was large. The only complaints we had were that the pillows were not full enough and the airconditioner must have had a governor on the thermostat because it never got colder than about 74 degrees, but I think that is typical for Europe.
Review 46:
The hotel was lovely, rooms well appointed, bed/pillows were very comfortable, very quiet. No complaints. At the end of a very long day walking miles around Rome, however, it was a little daunting to have to climb all those steps before crawling into bed! Loved being near the Spanish Steps! Convenient to Metro station. We used points to pay for the room so we were very happy. We wouldn't have paid the high price to stay here!
Review 47:
stayed for 4 nights and were extremely disappointed with the level of service and the condition of the rooms. The lack of attention to detail at this hotel made our stay extremely disappointing. Would not recommend it to anyone. Only the location was is 5 stars! The hotel should not be rated 5 stars.
Review 48:
The Intercontinental is at the top of the Spanish Steps, and excellent location. The rooms are beautiful, spacious, and the staff is very helpful and friendly to American travelers. The hotel has a lovely rooftop bar overlooking Rome, it is a must visit for a cocktail. The duty manager recommended two wonderful local restaurants for us, and even called the restaurant to expect us. I will absolutely stay there on my next visit!
Review 49:
This hotel was the worst of my Italy tour and the most expensive. Location was good, however the beds were very, really very uncomfortable (do not ask for a king size bed by the way); When I mentioned this to the manager the response I got was " this is a historic hotel in Europe, things are different than in USA", after a long discussion he offered to change my room and he offered a downgraded room. The conceirge(s) were also minimally helpful in making reservations or assistance. I am really amazed this hotel is listed as 5 stars in some websites also, it barely gets 3.5 stars.
Review 50:
Like I've never had a bad meal in Italy, I've never met an Italian I didnt like. Until now. The staff at the hotel was extremely unaccomodating and not service oriented. Everything was a problem or a hassle for them. They were rude and abrupt with us. I will never pay that much money again to be treated so poorly.
Percentage of Positive Reviews:
| 176 | 30,306 | 30,308 | 30,308 | ... [The rest of the reviews are omitted]
| 56% | [
176,
310,
589,
1204,
1898,
2363,
2942,
3696,
4761,
5795,
6584,
7254,
8041,
8908,
9528,
10443,
10840,
11228,
12251,
12829,
13517,
14041,
14927,
15267,
15807,
16319,
16703,
17567,
18047,
18819,
19889,
20330,
21167,
21273,
21704,
22349,
22974,
23630,
24499,
24929,
25637,
26337,
26615,
27021,
27657,
28182,
28624,
28938,
29381,
29980
] |
2514488 | 2514488 | "You are given a list of reviews about a specific hotel. Each review is either positive or negative.(...TRUNCATED) | 176 | 31,403 | 31,405 | 31,405 | ... [The rest of the reviews are omitted]
| 50% | [176,363,1157,1599,2527,3231,4116,4717,4788,5742,6549,7108,7422,7853,8723,9307,10285,10966,11282,121(...TRUNCATED) |
214683 | 214683 | "You are given a list of reviews about a specific hotel. Each review is either positive or negative.(...TRUNCATED) | 176 | 23,901 | 23,903 | 23,903 | ... [The rest of the reviews are omitted]
| 66% | [176,874,1748,1823,2947,3529,4516,5083,5581,5639,6370,6622,7124,7616,8080,8170,8526,9253,10205,10373(...TRUNCATED) |
229497 | 229497 | "You are given a list of reviews about a specific hotel. Each review is either positive or negative.(...TRUNCATED) | 176 | 29,454 | 29,456 | 29,456 | ... [The rest of the reviews are omitted]
| 64% | [176,554,941,1847,2450,3147,4056,4468,5427,6283,6542,7280,7548,8407,8957,9248,9939,10193,10940,11198(...TRUNCATED) |
189041 | 189041 | "You are given a list of reviews about a specific hotel. Each review is either positive or negative.(...TRUNCATED) | 176 | 30,776 | 30,778 | 30,778 | ... [The rest of the reviews are omitted]
| 44% | [176,1142,2046,2372,3352,3705,3784,4218,4964,5741,6205,6791,7487,8416,9480,9729,10772,11531,12443,12(...TRUNCATED) |
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