AIHack-ITHelpDesk / PROJECT_STATUS.md
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Clean repo docs and consolidate project history
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Project Status

This is the canonical repo status file.

It should answer two questions quickly:

  1. what the project can do right now
  2. what actually changed during the recent benchmark-upgrade thread

Current Snapshot

As of April 8, 2026:

  • the active branch is main
  • the last runtime-changing benchmark checkpoint before this cleanup pass was 1d9d3ee
  • the latest runtime-changing checkpoint passed openenv validate
  • the latest full test checkpoint passed 175 tests
  • the environment now behaves like a real queue-management benchmark, not a single-ticket classifier
  • stale review branches and nonessential planning docs have been removed so the repo stays submission-clean

What The Project Does Today

The current repo supports:

  • full routing on all three tasks: issue_type, priority, assignment_group, and resolution_action
  • partial observability that gets harder as the task difficulty rises
  • five action types: submit, investigate, request_info, defer, and open_incident
  • queue-level carry-over state such as capacity pressure, incident slots, SLA risk, and deferred tickets
  • cluster-aware episodes where one ticket can make later related tickets easier or harder
  • deterministic follow-up tickets when earlier handling was weak or incomplete
  • a terminal score that blends routing quality with queue-management quality
  • a local policy-learning loop that compares and searches over deterministic policies
  • a modern landing page at /web instead of the original plain HTML table

Validation State

The latest validated runtime state before this cleanup pass included:

  • passing openenv validate
  • passing full python -m unittest discover -s tests -p "test_*.py" -v
  • a passing Hugging Face Space and Docker-ready packaging setup
  • synchronized pushes to both origin/main and space/main

This cleanup pass is documentation and repo hygiene only. It does not change the environment contract.

Full Commit Timeline From Git History

The entries below are taken directly from the local main history, which matches origin/main.

March 31, 2026

  • 10:47 IST 3752981 Initial commit
  • 11:20 IST eae2b1d March 30 - April 1st : sever/
  • 11:27 IST 9e71ac4 Merge pull request #2 from suyashkumar102/main
  • 13:29 IST 61398c0 April 2nd tasks
  • 20:28 IST 7564d6c Fix dataset loader for UTF-8 BOM on Windows

April 1, 2026

  • 18:28 IST 4f3bed5 fix openenv.yaml: use git URL for openenv-core dep, matches requirements.txt
  • 20:11 IST 969eaef Merge pull request #3 from suyashkumar102/main
  • 20:50 IST 3b8bf40 Improve dataset realism and consolidate project status log
  • 20:59 IST 1b9e464 Update docs after first runtime validation pass

April 2, 2026

  • 22:16 IST 5b9f288 fix: expand inference docstring and add git to Dockerfile
  • 22:18 IST 5de9815 add analysis folder
  • 22:39 IST 9e384ef Merge pull request #4 from suyashkumar102/main
  • 23:37 IST 6753cde Finish Roopal April 5-6 docs and repo audit
  • 23:40 IST c35bcc6 Merge remote-tracking branch 'origin/main' into codex/apr5-apr6-roopal

April 3, 2026

  • 00:50 IST c16104f Add GitHub Actions Docker smoke test
  • 00:55 IST 54d32f8 Merge pull request #5 from Roopalgn/codex/apr5-apr6-roopal
  • 01:19 IST 7a88607 Update final submission roadmap
  • 01:27 IST 706f85f Merge branch 'codex/apr5-apr6-roopal'
  • 02:20 IST 6f27f26 Update final submission roadmap
  • 02:30 IST 375aa81 Update final submission roadmap
  • 11:47 IST ae36543 Add grader and dataset unit tests with scoring contract
  • 12:59 IST 72d2634 Consolidate requirements docs and align roadmap with official submission rules
  • 18:19 IST 6920aae Complete Roopal roadmap work for April 4-7
  • 20:36 IST 795d5f1 Update final submission roadmap
  • 21:44 IST 82aca6e Make inference.py compliant with submission checklist

April 4, 2026

  • 10:32 IST 0fd10c5 add smoke/integration tests, fix logging, openenvignore, status updates
  • 10:34 IST f57e6a7 fix port 8000->7860 in app.py/openenv.yaml, add pyproject script entry, fix stubs
  • 10:35 IST fd636ad gitignore build/ and uv.lock
  • 10:41 IST ca7bdbd remove uv.lock from gitignore
  • 11:45 IST 32f4c09 fix inference stdout and README docker port
  • 11:50 IST 3707fc3 Merge pull request #6 from suyashkumar102/main
  • 12:12 IST 5dd60ae uv.lock
  • 14:33 IST 89ca22f Clean up internal docs and finalize validation state

April 5, 2026

  • 20:53 IST 42dd095 feat: competitive upgrade for hackathon submission
  • 20:56 IST 2a0f057 docs: add deep competitive gap report and gap analysis
  • 22:22 IST 6c5051f fix: resolve full test suite failures from PR review

April 6, 2026

  • 12:42 IST c64d203 Finalize gap fixes and lightweight competitive upgrades
  • 12:54 IST 52ab5fa Merge branch 'main' into final-submit-gap-fixes
  • 13:34 IST 186fd65 Merge pull request #10 from suyashkumar102/final-submit-gap-fixes
  • 14:14 IST 2216a4d Add root Dockerfile for Hugging Face Space
  • 17:09 IST 8ccf96d Ignore action metadata in extra field validation
  • 21:15 IST 67ce1eb Add policy learning loop and strengthen RL-style environment

April 7, 2026

  • 11:37 IST 8ada670 Use evaluator API_KEY for LLM proxy and strengthen env
  • 12:15 IST 2d5c8e6 Pin python base image digest for stable Docker builds
  • 13:16 IST bfc789d Enable proxy LLM mode with API_KEY and real default model
  • 13:29 IST e3cd5c5 Use AWS public ECR mirror for python base image
  • 13:57 IST ff634dc Run all tasks by default and keep task scores inside open interval
  • 14:09 IST e3dfee6 Clamp grader task scores to open interval
  • 14:51 IST c0d489c Keep invalid-action task scores inside open interval
  • 15:07 IST a5859dc Normalize remaining score fields into open interval
  • 15:43 IST d6d9493 Clamp reported task scores to open interval and match sample logs
  • 21:43 IST d378e5d Strengthen hard-task investigation and grading

April 8, 2026

  • 03:59 IST 8241eb5 Add queue-planning helpdesk routing mechanics
  • 07:03 IST 043d9e1 Upgrade helpdesk env with queue dynamics and operational actions
  • 10:06 IST 454cef3 Add cluster-aware queue dynamics to helpdesk env
  • 11:45 IST 1d9d3ee Strengthen queue benchmark and refresh landing page

Net Result Of The Thread

Compared with the starting point, the repo is now materially stronger in five ways:

  • Phase 2 compliance issues were fixed without breaking the evaluator contract
  • the benchmark became more agentic through queue mutation, operational actions, and downstream consequences
  • the hard task stopped being a near-trivial keyword-routing problem
  • the grader and final reward became more aligned with real queue-management quality
  • the public presentation improved through cleaner docs and a better landing page

This cleanup and publishing pass also:

  • expands PROJECT_STATUS.md to cover the full repo history instead of only the late-stage sprint
  • rewrites KNOWLEDGE.md as a mentor-style guide for a beginner builder
  • removes stale planning and internal analysis docs that no longer reflect the shipped benchmark
  • leaves required.md as the retained requirements checklist

Remaining Optional Gaps

The project is strong, but a few optional upgrades still exist if more time is ever available:

  • replace more authored queue rules with even more emergent simulator dynamics
  • grow the dataset further with less taxonomy-friendly wording
  • move from policy search toward a more clearly trainable learning setup
  • gather stronger benchmark comparisons against external LLM baselines

Repo Hygiene Notes

This cleanup pass also keeps the repo focused by:

  • retaining required.md as the requirement checklist
  • keeping README.md, KNOWLEDGE.md, and PROJECT_STATUS.md as the main public guidance
  • removing stale planning and gap-analysis files that no longer reflect the current state