metadata
language: en
license: mit
pipeline_tag: text-classification
tags:
- nlp
- transformers
- roberta
- peft
- lora
- multitask-learning
- customer-support
TicketIQ-MultiTask
TicketIQ is a multi-task NLP model for automated customer support ticket triage.
A single RoBERTa encoder fine-tuned with LoRA predicts:
- Ticket Category
- Ticket Priority
- Customer Sentiment
All predictions are produced in a single forward pass.
Model Overview
| Task | Example Labels |
|---|---|
| Category | account, billing, technical, shipping |
| Priority | low, medium, high, critical |
| Sentiment | positive, neutral, negative |
Architecture:
RoBERTa Base
│
▼
Shared Encoder
│
┌────┼────┐
▼ ▼ ▼
Category
Priority
Sentiment
Heads